El Rancho Supermercado — Local services in Fort Worth

This place has great deals on veggies and fruits. And at time other products depending on what u are looking for. The only problem is I had told a lady supervisor about bird droppings on the table where they have the bread rolls where they have the sweat bread. I told her there's accumulation of bird droppings and I noticed that people were putting the tongs that are used to grab the bread on top of that clear container shelf they put the bread in. I've notified them a month ago and been here every week after and still notice the dry bird droppings on that container. Now I don't even get the bread from there cause who knows if its been in the bread or the tongs have been on the bird droppings. And another complaint is that no one has customer service. They don't have a good attitude towards the customer and look like they don't want to be there. Even the supervisors at the little managers desk have the same attitude. Not sure if that's how their taught and upper management doesn't care. But I like the meat sold here. Those are the only 2 complaints I have. I wish I had none but it keeps happening every time I go. Which to me is important cause thats a health issue that bird droppings are there and not being looked at even after being told to a manager. And second customer service is very important in an industry like this to have good sales. And the ones with this attitude are the cashiers and managers. The people who stock the isles I've noticed say hi or are a bit friendlier. If I knew who to talk to to correct these 2 issues I would love for them to reach out and I would explain in more detail rather...

I have to admit, I like to shop there because they carry stuffs but be warned because they will cheat you. You have to pay close attention. We bought 2 packs of strawberries and two pages of tortillas. The cashier placed the tortillas in one bag and the strawberries one. However, she place them two spaces between them so if you don’t pay attention, you will miss your bag of groceries. Then the total came to $11.17 and my husband handed the cashier a $10 bill and a $5 bill. The cashier handed me 3 quarters and a nickel. Rush back to begin check out the next customer. So we both total her she that we gave her $15 so she opened her register and handed us $3. The receipt clearly show that she received $15 and the change due was $3.83. Still she shorted us the $.03. Yea, yea. You are going to say it’s only 3 cents. Ask yourself this question, if they do this to everyone who shop there, how much do they rack in in a day. If you short them the 3 cents, will they let you get their products? It’s dishonesty. It’s cheating...

Went to el Rancho supermarket today, around noon unfortunately I forgot my Mexican fresco cheese and takis chips at the register as soon as I got in my car I realized that, went back inside right away and spoke to the girl at the register she told me that the lady after me took them since she asked her if they were hers and of course she said yes, the manager came and I spoke w/her she looked at me like I was lying like if I just wanted something for FREE. LIKE I WAS A THIEF...that's the most uncomfortable feeling...trust me I wouldn't go back in there just to get free stuff, she was very unprofessional, I understand there is evil people in this world and thieves but I'm sure as hell not one of them,!! I earned my money by working hard, with that being said I will not go to el Rancho ever again, I don't even live close by, I live in Grapevine, TX, there are no Mexican stores around here, I go to physical therapy...