Metro by T-Mobile — Local services in Fort Worth

I have been with Metro PCS since 2008. I have always been ONLY/JUST somewhat satisfied until today. Today I called this store and I spoke with the manager, his name is Jamani. I already know more about how Metro PCS works than the average customer. But Jamani took it to a whole new level today. After 16 years of paying Metro PCS and numerous calls to the 800 customer service number and visits to the 'corporate' stores over the (16) years I finally feel like I got superior customer service and got the best best phone plan (price/data) and the best phone for the price I was able to spend. Thank you Jamani I have already told two friends that are just as frugal with their money and not so happy with Metro. You have renewed my faith to keep...

Francisco helped me out! My husband and I purchased the Motorola G Power phones last month and we were told to come in the store when our bill was due to get it adjusted. I was unable to come to the store so I called. Francisco took care of me, he was speedy, friendly and patient and was able to adjust our bill to the agreed amount. Thank you for taking care of us! We've been a metro customer for 10+years and have never had a...

The young man, Sunny, who helped me was very professional and attentive when I came in to get my iPhone replaced. Not only was he quick to get my phone activated, he was genuinely happy to answer all my questions. It's the first time in 7 years that a MetroPCS employee has made me happy with the service I've received and I will for sure return to this location for future inquiries...