Finis Nail Spa — Local services in Four Corners States

This is for service done on oct. 7th at around 12:30. Soo normally I go to a different salon but I was in the area and this place's rating and reviews were wonderful so i thought what the hell, I'll try them so i dont have to drive 45 minutes to my salon.. this was a bad idea. Originally went in just wanting a full set. I received a full set, and pedi. I needed a full set with a take off. She started to come at my nails with a nail tip to cut them off instead of soak them off which should have been the first sign to leave but whatever, I stayed and asked for a soak off. At that point she pushed a pedicure. I said no 2 times and she kept asking so I finally say yes the least expensive since I just had one a week ago and really didnt need it. Pedicure was subpar. It was $27 for a basic pedicure with normal polish which was sloppy and all over my skin and the guy barely touched my cuticles. The massage was okay but he didn't use enough lotion so it felt like he was just stretching and pulling at my skin. Once that was done, they started my full set which was $55 for gel color over acrylic. Oh boy, where do i begin.. first I have to say that the shape and length was fine and they are the proper thickness that i prefer but that is because i specified what i wanted. While the nail tech was shaping me, he cut my finger so deep that it keeps breaking open and bleeding, even after a day of healing. I pointed it out and he barely batted an eye. I don't expect a free mani/discount or anything but a "my bad" would have been nice. Anyways. So I ask for a red tip. I didn't like it because it had no shape to it and it literally looked like a straight line dividing the clear so I was trying to explain I needed more curve but then another girl sat down and tried to do it. At this point I just pull up a photo of a red tip that is more of a v shape and tell her to do that. I ended up walking out of the nail salon looking like a sloppy chevron candy cane. She didn't even try to clean up the lines, she just was sloppy. It was so crappy i went to my normal lady and had them redone. Just so you know, I had three different nail techs. 1 guy did the pedi, the same girl started my nail soak and finished painting, and another guy applied the acrylic and shaped me and attempted the nail paint. This is why I'm giving them one star instead of a second chance. I spent 83 bucks on services that were well below my normal standards. I normally pay for the color acrylic and a design plus a basic pedi for 75 at my normal salon. Overall, just not...

I received a gift certificate for a manicure and pedicure from my children. I had the pedicure last summer and did not have time for the manicure. The woman owner said that she would remember that I was still owed the manicure and that I did not need a document as proof. She would not forget.

A year later--now--I called to ask for that manicure. I made the mistake of thinking it was a facial--manicure/facial...I rarely have that luxury so it's almost the same to me.

The woman was angry that I said "facial" and said they don't do facials. Then her voice quickened in a shouting like voice asking me when I wanted to have the manicure. "Friday, Saturday? When?!" I said," what time do you have for Saturday?" She then shrilled at me, "you don't know when you want to have the appointment?!"

Clearly, we were having a miscommunication. Usually I ask for availability and then choose a time based on that, but I decided it was not worth trying to explain that to her. She was impatient, so I gave her a time. She said okay and then I hung up, still feeling this woman's wrath lingering.

After 10 minutes and speaking to my son, I decided it wasn't worth going there and being treated with that type of attitude, which could be reflected in the service.

I called Finis nail spa back and cancelled my appointment. The same lady answered and she sounded pleased for the cancellation.

As far as I'm concerned, I'm "Finis" with ever going back to this place.

Responding to a customer in an angry tone while not completing the promised service is detrimental in a...

I went for a gel manicure because my nails looked terrible. I called for an appointment and she was very friendly and had me come in right away. When I arrived I chose my color and sat down about 2 minutes later. Mai did my nails and she was so friendly. She also talked to me about my options on how to make my nails look their best. She put a natural overlay on and they look BEAUTIFUL! The most natural and best nail job I have ever had. She even trimmed my cuticles. Mai was very detailed, didn’t rush, and checked every nail to make sure they were perfect. I will definitely...