OK Feed & Supply — Local services in Four Corners States

UPDATE: OK keeps responding in a very unhappy way. (See Photo) This aggressive-worded response to my review is bizarre. I looked up their negative reviews, and it seems to be the way they deal with bad reviews, just make stuff up. I digress: I called, I told the person on the phone, whos voice sounded like a young male of which I was mistaken, that I wanted something I could use before my dogs vet appointment. My vet couldn't get him in immediately. My partner was there for the call, and also reviewed. That is not slander.. this was our experience. Simple. I wasn't even rude, I just decided to get off the phone because it was unhelpful. And that is okay. Our experience is not going to bring you down. It is not "Slander". They're just reviews. I'm not on social media. No fliers.. just a review. If you think Im wrong, ok. That's fine. Either take it and see what went wrong, or let it go. It's not a huge deal. Maybe you're having a bad day. This is just a negative experience I had. No one came into your store and caused damage, I did not make any threats.. it's going to be okay. I had a bad experience, doesn't mean I can, or want to, bring you down at all. You'll be alright, OK. I wouldn't even give another thought to it without your response.

UPDATE: I was asking about products. Not for medical advice. I made that abundantly clear. Fell on deaf ears. I don't know if you have antifungal/ antibacterial/ antu itch/ lidocaine ointments, or what kind of probiotucs you offer and if they offer anything different from the food that he is on. These are most certainly answers that could have been provided. I don't know who I spoke with- they did not offer a name.

They use to give fantastic information over the phone. But today, I talked to a young gentleman who kept saying "we don't diagnose," which I repeatedly assured him I wasn't expecting, and didn't even want. I just wanted to know what products they had, learn a little bit about them, so I could make an informed decision on what I thought was best to start with. His only advice was come look at products and see what you want. Yea, that's how stores work.

I kept asking to speak with someone knowledgeable, as I'm all the way out in Vail, but all I got was this unhelpful and unknowledgable boy. I'm not driving all that way for someone so unhelpful. They sell products everywhere; I go to Ok Feed, which is a 45 minute drive one way, for the knowledge. The employees use to have an abundance of knowledge and knew the differences in their products. They had spared my dog many discomforts because they were so knowledgeable. They had always guided me correctly in the past, when the vet had failed me. I'm not going to be able to get into the vet for weeks, so I needed a temporary solution. He did not care at all. Wasn't knowledgeable about what kind of products they have, either. Was trying to get me off the phone, and I desperately need urgent help for my dog.

Clearly, something has changed. Would no longer recommend. The only thing that had set them apart was their knowledge, which is no longer the case. I kept trying to talk to someone else, but he refused. Will now buy from Taylor Tack and Feed, which is not only substantially closer to me, but more affordable. Taylor Tack and Feed doesn't have knowledgeable staff either. But it looks like I'm not going to get that at OK anymore, so I may as well pay less and save an hour's worth of drive time round-trip.

Extremely disappointed to lose this gem...

UPDATE:

To the stores wild response:

My girlfriend was not 'urged' to see a vet. We had an appointment scheduled. We told you that. How does that make us negligent? We requested a couple of recommendations on what we could use until that appointment. We also did not feel that the staff member was belligerent at all. Just didn't care and wanted to get off the phone. I was there for the call. The employee was passive, and not willing to get someone else on the phone. She asked like 3x.

The feedback we received from the store when sharing our experience was pretty dismissive.. and kind of overreactive. We are both frustrated with the results of that interaction, because: We continuously stated that 1- we were not seeking medical advice, 2- our interest was made clearly, like 4 times, we said were calling to see what kind of products ok has for skin irritation.. maybe someone could have told us what is most popular for these kind of complaints. We wanted something for the skin.. not medicine. Our dog isn't dying or anything. Just itchy. Seems like ok probably has stuff for that. 3- we asked like 3 times to talk to someone knowledgeable about the products.. That would have been very helpful, because nothing we tried online and from big pet stores was working and the vet appointment was over a week out. We didn't want to keep driving all over town if it was all the same stuff. Just wanted to know what kind of skin stuff they had.

We got a wild over-reaction to our feedback. Instead of anything helpful, which is weird. That really sealed it in for us. That's why I'm writing this review. We recommended OK to lots of people over the years.. like, a lot of people. And that is for 2 reasons: 1, have different products & 2, know a lot about those products. That has completely changed. This was a resource to lose.. but stores change. I would have wanted to know. I read reviews. We are very active in providing feedback to the community. There is absolutely nothing wrong with writing a bad review. Maybe if OK would have reached a hand out, the results would be different. I wanted to call the next day, see if someone else was helpful. But the reply online was like they don't even care anymore. I mean, who gets in fight mode over a bad review?

As far as someone else, we have no idea. It's just me and my girlfriend. Maybe you're getting negative responses because someone had a negative experience. Maybe whoever was answering the phone that day was having a bad day. Maybe they were very busy and needed a coffee. Either way, we can only speak for ourselves. And our experience was bad. That's just us. And that's okay. A review isn't a personal attack. This experience has been really weird.

Original Post: Unwilling to share what kind of products they have, and their uses. Disinterested in getting me thr information that I requested. Very...

Poor customer service and lack of communication

Rating: 1 star

I had bad experiences at Ok Feeds and tried reaching the owner to report my concerns, but Michelle, the manager, didn't handle the situation properly, threatened to get a restraining order (bc I called several times to talk to owner) and showed poor customer service skills. The staff needs training and better people skills, or a new team altogether. Although they sell good hay, the lack of response and assistance, especially for disabled customers, isn't worth it. I believe that as an owner of a business, it's essential to listen to customers' feedback and concerns, but that wasn't the case with Ok Feeds. The counter employees are unfriendly and rude, especially when customer want to voice concerns and the service has a lot to be improved upon. I used to be a loyal customer, recommended others, and spent an average of $100 to $400 weekly, but things are just getting worse and I feel uncomfortable the last few times after attempting to speak to owner and being denied the opportunity. Although service and communication are significant factors, it's easy to trust a product, but it's hard to keep unsatisfied customers coming back. Therefore, I won't return to Ok Feeds, even if I have to pay higher prices, because being valued and appreciated as a customer means more to me than the paying less for the product. Lastly, I hope that Michelle and the team can learn from their mistakes and understand the importance of mediation and customer...