O'Reilly Auto Parts — Local services in Fox Lake

I went in there one evening to browse and look for new floor mats for my truck. Mind you my 7 year old child was with me. One of the employees (Riley I think, he wore glasses and a backwards baseball cap) was extremely rude and would not stop dropping the f bomb. Loud, obnoxious and extremely unprofessional. I’m not sure how they employ people like that but I will never go back as long as they feel that’s okay behavior. I did go in the following day to report his rude and child-like demeanor, and the woman who works there was very kind and said she would pass my complaint on to her manager. I was going to just let it go but decided I needed to speak up. Extremely disappointed with...

A couple of weeks ago I had to replace my license plate light. I came in and bought it, the gentleman behind the counter came out and installed it for me because I didn't know how.

I came in today and purchased a headlight. I had no clue how to put it in. One of the employees came out to help me. He tried for almost an hour to put my headlight in. He couldn't figure it out. Have to take my entire bumper off to replace a simple headlight on a 2003 Honda Acura TL. This gentleman did not have to take the time to try. They went above and...

Was over charged for a sale item. Had to do a second transaction due to an item being forgotten. Which I was charged full price for. Not the sale price. Didn't catch it until just before I left. Went in and they credited it back to my card. Then realized later I was charged for 9 spark plugs instead of the 6 I asked for. Went in and got the credit reversed back to my card. Had another issue and had to have the whole transaction reversed then redone. This was on Sunday. As of today they have been paid almost $450. With no credits back...