Garnet Hill Outlet Store — Local services in Franconia

Reasons for one star rating:

Not a good shopping experience at outlet store and prices not very good either. The quality of the fabric that they use is not a very high-quality in my opinion.

Garnet Hill has a questionable disclosures, as far as sourcing for their products. They certify that cashmere products are sustainably sourced, however they do not seem to reveal the sources of who does all the handstitching on their quilts and rugs. Unlike a competitor such as.Gudrun Sojren, they do not disclose where thier products are made, whether not child labor is used, and whether or not there are fair labor practices and if so, which ones are being used. Maybe they openly disclose it somewhere, but I haven’t seen it.

Second reason for the one star is the models in their magazines are wan, hollow and malnourished looking. I don’t understand why any clothing manufacturer today would continue to romanticize this “ look”, for the health of their models or in acknowledgment that most American buyers look nothing like the models. There’s nothing romantic about putting makeup on children to make them look like adults, or posing malnourished women with clothes sagging on them… it is not good. Also almost no diversity of the model shown in the catalog. This may not bother some people, but I find it reflect corporate attitude.

Lastly, their catalog/ web do not have good color representation or scale representation of patterns and the times that I have contacted the company with issues with quality of products received in the mail, i feel they do not consistently back their products the way I feel they should for the price of the clothing.

Leslie, you just cannot unsubscribe from their catalogs, at least that’s been my experience.

By the way the outlet store is also the company headquarters so that’s why I am...

What a nightmare! I ordered a set of sheets from this company. Immediately started receiving their catalogs along with other companies. Called and requested to be removed from mailing list and asked if they sell my info to other catalog companies. The girl said they don’t do that. Here I am over 6 months later still receiving their catalogs. When I called last month, I was told they never removed me from receiving the catalogs! I called again this month and was told they have me now removed from catalogs but still selling my information to other companies! This company lies to their customers. I bought a quilt last month and found one on their website that I really liked but there is no way I will give this company another penny of my money. They are deceptive and liars. We’ll see if I will ever stop receiving their catalogs along with all the others they sold my personal...

Really good quality merchandise from the look of it. I was expecting bigger discounts for an outlet store but I did not go at a time that they had a mega sale. Pricing is somewhat confusing as clothes are marked down a certain percentage discount depending on which rack they are on. Bought a Christmas PJ for my daughter that was on the 60% rack but noticed when I arrive home that it was 50% off on my receipt. Too far away at that...