Fitness Factory Health Club — Local services in Franklin Township

I’ve been a member at Fitness Factory Somerset for over 3 years. I chose this option because I don’t like crowded gyms, although these last few months it has been overcrowded, an this is a small place.

On 08/23/22, when I scanned my member id, I got stopped at the entrance and was informed that:

My membership fee was increased to $24.99 They asked me if I wanted to cancel or continue with my membership. I said I was going to cancel as it makes no sense to pay more than the regular market price for a gym that is as crowded as all others. That still I was going to be charged the annual fee. This is where I have a problem with, and made me feel irritated.

So I told Anthony DeSilva, the manager, that I was not renewing the membership and that I don’t agree in paying the annual fee. He replied saying that because I was cancelling my membership right now, I would have to, that if I had cancelled before, I wouldn’t have to pay for it. Really? I am cancelling my membership because you just informed me about the membership price increase. If Fitness Factory had informed all members in advance (like serious companies do) I would have done it before. I mean, they have our emails and phone #s, why should I be responsible for your lack of planning? I understand the price increase, I don’t understand you charging me for the annual fee. I know it’s only $25, but this is not about the $ amount, it’s about the fact that you are taking advantage of your members, leaving us without any choice but pay. This is a terrible business practice! I have filed today a complaint to the NJ Division of...

This gym is relatively small, and it is even worse anytime after 3:30 pm, when there is limited space to use any machine or area for working out. What makes this place not so great is the lack of cleanliness in the men’s bathroom. Every time I have gone there, during different hours (6:30 am, 12:30 pm, 6:30 pm) the sinks and bathrooms are dirty. Management has failed to ensure a clean locker room and is quite disgusting. The sinks aren’t clean and there is no soap. This is a recurring issue as I go there daily, and there has been no changes. Also, some of the staff need better customer service training. At times, it feels as if they are doing you a favor when it fact, it is just providing customer service (please note, this is not the case for everyone, but of selected few staff members). Also, it is frustrating when I try to come to work out, and folks are taking videos of themselves working out and are blocking the way to access the weights or...

I do not recommend having a membership at this place, it is not a “judgement free zone”. This business will call and harass membership holders. If you are the type of person to never work out alone, you will become a target. They automatically assume that you are training people and “stealing there trainers money”. That’s right. They will falsely accuse you of these things even if your just innocently working out with a partner. Maybe with a close friend or family. I’ve never been to a gym that would do such a thing to make any of its members feel on edge or uncomfortable just because they have a workout partner. Also if the trainers were so great there they wouldnt have to scavenge innocent members and accuse them of stealing potential costumers. “GET NEW TRAINERS BECAUSE IT SEEMS LIKE THEY LACK" Safe to say that I will be ending my membership here and I’m sure lots of...