Schakolad Chocolate Factory — Local services in Franklin

Update post reply from owner:

Yes, I know as a past owner of a small bakery restaurant about the need for proper sanitation. HOWEVER, do you require your employees to put disposable gloves on before going into your display case to service a new customer? I believe that you do not. Do employees handle product bags or boxes with their bare hands? I suspect they do. Therfore, even your own employees could be a source of contamination.

The point I am trying to make is that even if the State employee hadn't even touched his hands to his clothes, he handled his car keys, steering wheel, car door handles, the door handle of your store, his laptop keys, etc. You have REASONABLE expectation that his hands would EVER be sanitary. IT IS YOUR RESPONSIBILITY to clean the scales after he is done testing them. But, Instead of doing that, you, or one of your employees decided to report him, instead of Hanson the situation in person with him, AND YOU COST HIM HIS JOB! In my opinion, that makes you wrong, and undeserving of my patronage or the patronage of anybody I can influence personally or through social media.

I am posting this review, not because of your products not your service. I have never patronized Schakolad Chocolate Factory. I am posting because of an incident that occurred in the store this morning. A representative of the State Dept. of Weights and Measures entered the store to conduct a routine test ofyour scales for accuracy.

He conducted the test, and at some point, apparently one of the women working in the store said she couldn't read his name on his badge, so the State representative gave her a business card.

The State employee left the store after completing his tests, and after he left someone called the Dept. of Weights and Measures and stated that the State employee got out of his truck, reached inside his pants to "adjust himself" and then later proceeded to touch the store scale(s), which they viewed as a gross violation of sanitation.

The State employee was called by his boss, and told he would be fired due to the fact that he was probationary, and had a complaint.

The. State employee said that he wasn't "adjusting himself", but merely put his car keys in his pocket and proceed into the store to perform his job.

Because some uptight woman called Weights and Measures to complain, that man no longer has a job to help support his wife and children.

As for the sanitation question, I would submit to you that the State does not require their employees to sanitize their hands nor equipment before performing their tests. Therefore, even if the employee never touched himself at all before performing his tests, his hands would still not have been sterile, nor would the standard weights that he uses to test the scales be sterile.

In fact, I submit to you that it is the responsibility of the store employees and management to maintain the cleanliness of their scales, and not the job of the State.

I want you to know, that because of this incident, no one in my family will ever patronize your establishment. In fact, I plan to personally try to dissuade everyone I can to avoid your establishment.

If you or your employees had a problem with the way the State employee conducted himself while performing his job, you should have told him so while he was in your store, not call his employer without warning and cost him his job.

I can assure you that the way you handled this incident will potentially cost you a more significant amount than if you just wiped down the scales if you were so concerned.

I am appalled at how you and/or your employees handled...

My wife and I did the Schakolad Factory tour last night. It is educational, lots of fun and delicious. The ladies of Shakolad are true chocolatiers, and their love or chocolate comes across and is contagious. The video they showed to start the evening, about the history of chocolate and harvesting of cacao, was fascinating Then we moved on to tasting a range of chocolate from chocolate nibs (unprocessed cacao beans) to white chocolate, and everything in between. Then came the really fun part ... tasting chocolates made in the store and being guided through hand dipping our own chocolates and decorating chocolate bars. The tour was paced just right, and the staff were all friendly, informative and fun. We each came away with a little bag of our own hand crafted chocolate treats. They weren't as pretty as those made by the chocolatiers, but they were delicious. Everything in the store was so appealing that we just had to buy some additional little treats for my wife's parents and our two girls while we were there - the pretty kind though, made by real...

I would give this place 0 stars if there was an option. I placed a large company order and picked it up a few days ago. After opening a few boxes of chocolates I ordered, I noticed that every single one of them was messed up. I called the store to report the issue and was told that they tried numerous times but just couldn't get the printing right. They failed to tell me this before I picked up my order. I should've been asked what I would like to have done as an alternative. To solve the issue, they want me to open up each individual package, contaminating the chocolates DURING A GLOBAL PANDEMIC. They were not willing to replace them with plain chocolate bars. I am very disappointed in the customer service that I received. As a returning customer (I placed the same exact order last year and it was fulfilled properly), I expected more from Schakolad Chocolate Factory. I will not be returning...