Simon's Furniture, Mattresses & Appliances — Local services in Franklin

We had high hopes with Simons, we had been couch shopping for months Jordans, Cardis, Bernie and Phyls could not find something we both liked. Happened to get a flyer to Simons and decided to go look, once we arrived we both and kids loved the smaller feel. Alot less overwhelming than Jordans, we were approached by a saleswoman who was very pleasant and not at all pushy. After chatting and telling her what we were looking for and how we really didn't want to be waiting 8 weeks for a sofa like we would have been at Jordans she should us a line that typically gets it back in 4 weeks! We bought the couch, finally! We decide to upgrade to sunbrella because of our kids so when we went to put down the deposit it was said it should be "4-5 weeks" I figured extra week was because I was changing the type of fabric. I called during start of the 5th week to check on thebstaus and to put more money down. I was told oh well they take atleast 6 weeks and you are now into the 4th so we have a little time. Not exactly but I'm not ready to get all angry yet I'm more just aggravated but sales people don't get the rep they have for being forth coming so I figure this place isn't as small and personal as I 1st thought. Now 6 weeks in we are and still no sofa, "need to check with the manufacturer to see where it is in process but it should be shipping!" So my 4 week sofa is now at 6 weeks and I am assuming by the time it is "shipped" and my delivery is schedule with Simons it will be at 8 weeks. Lesson learned was going to go back for chairs but most definetly will not be! Very disappointed with the...

I cannot say enough about the wonderful experience I had purchasing a mattress at Simon's Furniture in Franklin. After reading (negative) reviews of the competing big chain mattress stores, I wanted to find a more personalized purchasing experience and I certainly did at Simon's. The sales staff (Mike and June) took the time to guide me and even had a training executive (Lisa) from Stearns & Foster/Sealy answer several of my detailed questions. But the one thing that stood out to me about the competency of Simons' sales staff was their patience and expertise. When I was torn between two different models, a salesperson (Mike) suggested laying quietly on each mattress for 15-20 minutes. That was the difference-maker. It took some time but after doing so, it was obvious which mattress suited me best. Mike also explained the various options for the box springs and adjustable bases. the model I bought was in stock and was delivered for free within a few days by an amazing team. They carried the mattress and base upstairs and offered to assemble everything. Then they removed the old mattress ($50 fee). If you're looking for a new mattress, do yourself a favor and visit the bedroom showroom at Simon's Furniture (it's in one of the two lower-level showrooms). The showroom has as many, if not more mattresses on the floor as any of the big chain stores. They have options at every price point too. I highly recommend Simon's for their outstanding customer care and range...

When our refrigerator broke down on one of the muggiest, hot days of July 2025, we were forced to buy a new one. No one wants the expense, right? Having measured the space for the refrigerator, we quickly realized only one fridge would fit. So we ordered that one fridge from a box store. The day before it was supposed to arrive, another hot, muggy day; an impersonal text arrives saying that the fridge is delayed for a week “due to circumstance” (whatever the heck that means). Enter Mike at Simon’s - I call Simon’s to see if they have the fridge in stock and Mike tells me they do, can install it sooner than the wait from the box store, but there were a few things I needed to know about the reliability of that model. Holy cannoli Batman! We had no idea the one fridge that would fit had such a bad track record! So lots of calls back and forth with Mike, who became my appliance bestie, a quick visit to the store, and by 5 pm ordered a completely different fridge that has been delivered and installed for 3 days already after some minor demolition. Had I waited for the box store to get its act together, I would still be without a refrigerator and without my appliance bestie! Mike was so good that I have already recommended him to a friend buying a stove in the near future. Simon’s was smart to hire such a thoughtful, informed, and...