Norman's Hallmark Shop — Local services in Freehold Township

I would like to know if it is common practice in Hallmark stores To advertise items on sale then hide them? Norman Hallmark in Freehold, New Jersey sent out a holiday book. Inside the holiday book they offered 40% off coupon that was good toward any item within the book. Since, my daughter is getting married, I found the item I was going to use right away. The Countdown to my Wedding. I went to the store and the item was not there . In fact lots of items with in the book were not there. However, I ask the lady who worked there if there were any in the back and she said no they were sent back to cooperate because they made room for Christmas stuff. The 40% coupon expires 12/24/2022 . I went into the store on 12/26/2022 and the item is sitting right there … You are not telling me they had a delivery of items by 12/26 that were unpacked and put on the shelf. They took all the items they advertised off the shelves them placed them back and once the coupon expired out come all the nice items . I even asked the lady if there were any in the back… When I called the manager stated that these items were in the back the whole time … but why would you have a sale on items and put them in the back and why would a employee tell tell me everything was sent to cooperate? This is some shady business practice and not the way I would want to be represented by someone who is scamming people, showing everyone what you can get for 40% off and hiding that product in the back.

Besides that Hallmark has beautiful items. How ever other Hallmark stores don’t...

I have to drive nearly an hour to get to this Hallmark store because it is the only store in my area. After creating my ornament wish list and successfully making my purchase in July, I was shocked to hear that my October wish list for the Ornament debut was nonexistent. Gratefully, I had printed my wishlist and this was the only thing that was able to put an end to the employees telling me that the mistake must have been on my end. Not having my bag ready was not as big of a deal as the way I was brushed to the side. It took my getting very upset to get an employee help me. They never took responsibility for the mistake and blamed the computers. This store is under new management and it shows. This is not the helpful, efficient store I have come to love. It was not the happy occasion it was supposed to be. Ordering online is looking like a better option. Taking my platinum status straight...

Tim and Kristen really went out of their way to help me out with my last minute birthday-prep chaos and I am SO GRATEFUL. If you two are reading this I love you both. You're the greatest. Give them raises!! They deserve it! They're wonderful both in terms of people and in terms of professionals, super knowledgeable and friendly. As for the store itself, this Hallmark store is one of the cleanest and most organized ones that I've been to. They have a large selection of gifts and knick knacks, and although I had only come in to prep for one birthday, I inadvertently ended up shopping for three more. Three more!! You'd be hard pressed to not find something for whoever you're gift...