Saitech Inc - IT Solutions Provider — Local services in Fremont

I respect Mary Lou's phone call and email trying to ensure that feedback is given -- so here is mine. I ordered a particular UPS battery backup device (small and suited for my location and purpose). It was received and is working perfectly fine.

The order fulfillment process was a bit difficult, however. Ordered July 9th ... credit card charged/paid on July 15th ... order status "unfulfilled" day-after-day ... i used the online chat which was mostly chat-bot type replies with link to check order status ... finally, after 10 days more, I called customer service rep on July 25th. She was hard to hear (sounded 10 ft away from the microphone), but she looked up the order and said she would need to "get in touch with the Team". I have no idea why she did not have the tools, as a CSR, to look at the order and troubleshoot the order workflow, but she was unable to help me. Soon, i received a 'chat' reply that the order would ship directly from the manufacturer on Monday July 28th. The order arrived July 31st. Online (look it up), Saitech publishes policies that clearly say that the customer's credit card is not billed until the order is shipped -- that was not true for my order. Either the company needs to adhere to its rules, or change the published policy.

Now, the worst part is that the CSR did not tell me what was wrong. That lack of transparency is a problem. I am willing to believe that a 22 day time-to-delivery of this small order was an unusual fluke -- I would like that believe that somebody just forgot to forward the order to the manufacturer who would ship the item. If the CSR had just told me that, I would be fine with it --- things like that probably happen sometimes. But, I am left with the concern that the Saitech order fulfillment workflow is not efficient, and it doesn't have quality checks and notifications to assure timely order fulfillment -- because that's what the customer is left to believe when nobody is transparent enough to say "I'm sorry but somehow we failed to send this order to the manufacturer for shipping". I hope that's what happened because if it's just a screwed up company workflow with CSR's and order fulfillment processes that just don't work, then customers will be lost -- like me -- I have no clue why it took 22 days to get my order, but there is no reason for me to order from Saitech in the future not knowing...

As a dark matter researcher building a university-grade dual-node system at home, I sourced an RTX Pro6000 Blackwell GPU from eSaitech—paired with i9-14900Ks, 128GB RAM per node, 20TB of NVMe across 4/4/8/4TB partitions, and Ubuntu 24.04. The build was flawless—until I accidentally charged the $8,000 GPU to my checking account via PayPal instead of the intended credit card. That misstep triggered a cascade of issues across PayPal, my bank, and eSaitech’s Shopify backend. Enter MaryLou from eSaitech customer service. She didn’t just help—she orchestrated a full recovery: coordinating RMA and accounting to reverse the charge, reprocess it correctly, and clear the default with PayPal. I was stunned. This wasn’t just good service—it was spectacular. From a company I’d never worked with, and to whom I technically owed money. The GPU arrived fast, at the lowest price I could find anywhere. But it’s the integrity and responsiveness of their team that truly impressed me. I don’t even know how to thank them properly. If you’re sourcing high-end components and value not just price but people, eSaitech earns my highest recommendation. Note my...

Incredible service from Saitech, Inc. After going through some hurdles with payment processing funds, Saitech, Inc stood-by through thick and thin. I'm just so ecstatic with their customer service support and how they handled the shipping time-frame delivery is almost unreal to believe. Once everything cleared up, my new HPE ProLiant ML110 Gen11 Server was shipped and delivered within a day and a half. My mind 🤯 completely blown away. Best of all I got the best price you could ever want from a small business. I'm loving my new server. It's a beast of machine and handles everything like a walk in the park. In short give Saitech, Inc your full undivided attention and just shop through them whenever possible. Thank again Saitech, Inc. You guys have a lifelong...