Deb's Floral Designs, LLC — Local services in Frenchtown Charter Township

I went into Deb's Flowers to order a corsage and boutonniere for prom. The woman who helped me was very friendly, and wrote down every small request I had for the corsage and boutonniere. I left feeling very happy with my experience and confident in their abilities to fulfill my order to my satisfaction.

I have never been more wrong.

I arrived to pick up the flowers and they had trouble finding them. The prom was on Friday, but my order was placed in Saturday's pile. This was fine as they found my flowers, but the problems kept compounding like something out of a movie.

The boutonniere was completely incorrect, while the corsage did not have the correct color accents (which was written AND underlined on the order form). The small asian woman (I did not catch her name) then went into the back room to change the boutonniere (I showed her a picture of the one I ordered) and put on the correct colored accents on the corsage.

While waiting, another customer came into the store. After making small talk, I found out she has "never had a problem at Deb's Flowers". In an ironic turn of events, the woman was double billed. This was quickly cleared up, and the woman left the store.

A few minutes later. after presumably sending a picture to her daughter of the corsage, the woman returned and told one of the employees that they gave her Calla Lilies when she requested Dendrobium Orchids. If you have ever seen these two flowers next to each other, they look NOTHING alike. The woman went into the back and was still in there by the time I left an hour later.

Back to my experience. The boutonniere was then given back to me with yet another incorrect design, so I showed the asian woman the photo another time. The corsage was correct, but I then noticed that the corsage had less than desirable roses on it (they were supposed to be peach but in reality were more like a peach and brown camouflage).

The woman came back with the correct boutonniere design, which I was very pleased with. I then proceeded to discuss my options to be rid of the camouflage peach rose on the corsage. This is when the woman got nasty.

I showed her the spot that I disliked and she told me it was fine and that the rose came in that day. I then told her that even if that is the case, I was not happy with the color. She told me that I could either take the flowers the way they were, or I could just leave. Knowing that I could not get another corsage that same day, I paid for the flowers and left.

When I came home, I contacted FTD. They were so appalled at the experience I had that they sent me a $25 gift card.

I will never go back to...

I ordered a delivery for flowers for my mother paid extra for same day. Called 930am was told it's on the truck for delivery and that they do funerals first which I understand. So I called back at 2pm was told that the driver had already made all of his deliveries and that there was no more. I then got questioned if the recipient of the package which is my retired 73 year old mother was home. I then had to ruin the mother's day surprise for my mother by asking if debs had dropped off her package so much for surprises. I said yes ma'am someone has been home the entire time I finally as the customer had to suggest that they call their delivery driver to even see if my order was on the truck. She called and then called me back to verify that it was there I finally received it at 230pm and the driver made up all these excuses it's been a really busy day ect. Then don't offer same day or next day delivery I will never ever use this floral company again. You ruined the surprise for my mother because I had to call and ask if your driver was there or not and I had 2 different people that DID give me the run around one person said it was on the truck thebother woman said it wasn't. It's okay I will use another floral company like I mentioned. You took away the joy of it and the surprise of it but you seem to not understand that and that's unfortunate that you...

I called last Thursday for a bouquet of flowers to be delivered Friday for a good friend having cancer surgery. I ralked with a very nice person and said yellow was her favorite color so requested lots of yellow Daises with white carnations and white daisies or whatever was available in yellow and white. The bouquet was delivered and my friend sent me two pictures, front and back. One side looks like just a bunch of yellow daisies with a pink and 2 salmon carnations and the other side, a bunch of purple daisies, a very few white daisies in the middle and sone other purple flower. No yellow on that side at all. I am out of state, but I was told the flowers were fresh and it wouldn't have been so bad if they had actually been arranged instead of just stuck in a vase in bunches. Looks like 2 different bouquets. I called the day they were delivered, sent pictures upon request so she could see what I was talking about and waited for her to call me back. I didn't hear back by Monday at noon so I texted them not to bother. Very poor customer service! I am not a difficult person to deal with, but I do expect to get what I ordered and for it to be...