Nerds On Call — Local services in Fresno

Saturday 9:35AM: My desktop PC is running so slow. Task Manager shows the C: drive is pegged at 100% R/W. Uh-oh, my ship is taking on water! ( This is my business PC )

Saturday 10:04AM: I start searching on the Best-Buy website for a replacement PC. I need this PC for my Monday morning online meetings.

Saturday 10:33AM: I walk over to my neighborhood Nerds On Call on Madison near Kenneth. I ask if they can pull my E: drive from my ailing PC and add it to the PC I plan on buying. NOC suggests that I bring the PC in so they can run some diags.

Saturday 10:38AM: I took the PC in and NOC set about to do their own assessment of my trusty ol' PC.

Saturday 12:42PM: NOC called. Good news/Bad news.... The good news is that the C: drive is in good health. The bad news is that the E: is about to draw it's last breath. NOC said they could put a new "E:" drive on the machine and then they could attempt to get all the data from the old E: drive but it could take the better part of a week....there's a lot of stuff on that sick drive. I asked that they go ahead with replacing the E: drive. Since I have online backup software, iDrive, I would handle restoring the data to the new E: drive. NOC said that sounds like a good plan to them. They said I could pick up the PC in about 10 minutes.

Saturday 1:27PM: My PC is back in my office and reconnected. I start the iDrive restore process to the new E: drive. iDrive estimates that the restore will take just over 47 hours. I'll probably have to postpone my Monday meetings.

Sunday 4:12PM: I check on the progress of the restore. It looks like the restore will likely finish around 4AM Monday morning....Maybe I don't have to cancel my Monday meetings.

Sunday 9:03PM: The restore to the E: drive completes! I did some cursory checks....all the data looks like its back. The PC is running like a world class marathon runner. Monday meetings are still on track! Life is good.

Thank you Nerds on...

This is in response to the manager reply: I do stand by my initial review. I understand that during these times a business reputation can make or break its long term survival, and I would have expected a different response from the owner. A simple apology for the employee's behavior would have been enough, and maybe I would have deleted the review. Reading the reply I have a feeling that we are talking about different realities (and maybe, just maybe, you were looking at a different person on your security camera). I don't want go into he said/she said argument here, it will not help anybody, but I would like to point our that at the time of the incident there was no mask mandate in California/Fresno. All the rest of the reply is just fantasy (if indeed you were looking at the right person on the security camera). I hope that your company will use my interaction at this location (the real one, not the one presented here - which may have been influenced by a defensive employee) so you can provide a better experience for your customers in the future. Also, very important for your employees (especially the one at the counter at that time), NEVER be dismissive of your customers (even if it is for a $1 screw) - this is what actually prompted my initial review (customer is not always right, but it is to be always respected)

Below is the initial review:

Usually I avoid leaving bad reviews as I know how damaging it be for a business, however the management really needs to step up the training of their employees. I stopped by for help with a couple of screws for a laptop. The front desk person answer was: I don't know, we don't do this, try a hardware store (???), try Ebay, we don't do this (again), I don't know (again). We were talking about 1...

USE CAUTION. The lid/screen of my Lenovo laptop came loose and I took it over to this store today to have it repaired. When I arrived at 1pm the door was locked and there was a note to call to make an appointment. I called and made an appointment for 4pm. I went back at 4pm and the employee told me that he had to run a full diagnostic on the laptop and would need my password, which sounds sketchy given that this is only an external repair and the computer itself works fine. I told him I just wanted the lid/screen fixed and then he said it would cost over $200 to repair, that he wasn't sure he could get the part, that the laptop might be in their shop for 5-7 business days and that it might not work with new parts. He didnt give me a chance to tell him that I already had the part information from Lenovo's site and at that point I didn't want to leave my laptop with him because it sounded like he didnt really want to work on it and just wanted to...