Durbin Nail Spa — Local services in Fruit Cove

NAILS THROBBING. I went into this salon earlier in the day to get my regular SNS/Dip removal and re-do. The previous times I have been here I have had decent service. However, this session was likely the worst experience I’ve had from a nail technician ever. She was clearly inexperienced with using the drill and doing dip powder and did not listen to me when I made her aware of my nail patterns/sensitivities. What compelled me to type this review is the terrible throbbing sensation of my finger nails right now.

I have thin and sensitive nails which is why I do dip powder in the first place as opposed to gel. I start out by letting her know that I can feel the drill more easily and she will have to use lower speeds and less harsh maneuvers. She started out careful, but then attempted to be more harsh with the quick back and forth movements of the drill in small spots to remove the old SNS. I can feel the heat of the drill when they do this, and it is absolutely painful. I had to stop and re direct her. I do not like it when technicians try to “test” what I can tolerate after I’ve already told them I’m sensitive.

Once the product is all removed, I tell her how I want my nails shaped. I had one nail that was broken, and I wanted the rest of the nails to be cut/shaped down to match it. The technician tells me that she will do this step after she puts the dip on my nails. This was completely out of order from what I am used to in the past. Reflecting back, this is when I should’ve spoken up and asked for a different nail tech. I continued with her because I was being open minded and I did not want to make a scene. Well as she is dipping my nails, she is applying it thick and I had clumps of powder sitting on my nails, multiple nails. The dip process was extremely slow. It took her 1 1/2 hrs to almost 2 hrs to do my nails completely.

Once she was done dipping, she applied the clear gel she normally used before dipping my nails LAST, then applied the more watery solution that helps the dip harden/dry on my nails. My nail bed felt extremely uncomfortable during this step. Then she decided to file down and shape my nails. It was very uncomfortable due to the intensity at which she had to file because none of my nails were shaped prior to the dip. Once the drill was used in the end to shape the top of my nails, she cut into my cuticle with the drill on one nail which was stinging for the rest of the time. When I got home I noticed dried up blood in the area.

In the past, I’ve had maybe my thumbs throb after the dip powder service because of how my nail naturally grows but never the other nails. Currently all of my nails throb as if I had acrylic nails done (which I stopped doing in the past because of it). I am very concerned that my nail bed is destroyed now and I will have to take a break from SNS. I hate to have to write this review; however, I have had bad outcomes from my nails before at this location such as gel manicure chipping after only 4 days, and it doesn’t seem like they care when I tell them about it in person.

If my nails continue to throb for another 24 hrs, then I will go back for them to remove this for free. Furthermore, my nail shapes are not even, even. You can see on my nails where the clumps were previously. This is completely unacceptable. A nail service should not happen like...

I thought I would treat myself with a nice relaxing pedicure and manicure and it’s been a long time since I’ve had a pedicure and manicure. I wanted to relax but my technician made me very uncomfortable. My technician kept telling me all of the extra things he was doing for me and how much time he was spending on me. He started doing that during the manicure. I don’t know what extra things he was doing because my manicure was done as I’ve had it done before. During my pedicure, my technician pointed to another woman getting a pedicure and told me she’s getting the most expensive one and he’s spending as much time on me as her technician is on her. How would I know? I couldn’t tell the difference. I didn’t even see her technician working on her. I was paying for the deluxe pedicure and classic manicure. I was feeling like he was manipulating me to get me to give him a huge tip. I just wanted to sit back, relax, and enjoy what I was paying for. Instead he made me feel uncomfortable, manipulated and confused to the point I had to keep looking at the brochure to see what he was talking about. I changed my mind on the nail polish between regular and gel and I chose gel. He explained how the gel polish would last a month and the regular polish could chip off in as early as a day. So I thought it was worth the extra money to go with gel. The color I chose in the regular polish was a like a coral pink. So, my technician went to find pink nail polish in gel and kept picking light pink, that was almost white. He said that I was making him work as he was trying to find the color I wanted. Normally I would take that as a joke and laugh, but the entire time he’s been with me he’s telling me how well he is taking care of me and doing extra things. I didn’t want him to continue babbling on how much time he was spending on me that I settled on a pink I actually don’t like. I wanted a coral color, but I felt so uncomfortable that I didn’t want him to keep going back and forth trying to find the right color and then saying he’s going to charge me extra. I suppose my mistake was telling him I hadn’t had a pedicure and manicure for a long time and made myself vulnerable. I also wanted a small design on my big toes and he told me it’s extra and expensive, and would not give me the exact price. So, that disappointed me because I wanted a small design. I was wanting to stay in a budget but he didn’t give me a chance to decide on the design because he wouldn’t tell me the price. Overall, I am giving two stars instead of one because I did like the deluxe pedicure. I would have liked a...

I am new to the area and wanted to give this salon a try, because I am searching for the right place. I’ve got my first ever acrylic nails (only had powder and gel before) at Durbin nail spa and am unfortunately really not happy with the experience and result.

Everything was very rushed, not a good communication with my nail tech and not a relaxing atmosphere due to that.

I left the spa very disappointed, because I tried to explain to the nail tech, that I wanted a natural color like my own nails (milky white) and she only gave me orange and two different shades of pink to choose from. She didn’t explain any options or prices. Before we started and in several times in between I showed her a picture of what I wanted and asked her, if she could do my nails like that and has the same nail polish and she said yes.

Even though I asked her to she didn’t really polish my nails and they are very rough and don’t have a smooth surface, still have product under the nails (asked her twice to remove it). She just clipped my natural nails but didn’t really shape them. Instead of a pearl colored shiny glossy nailpolish that I’ve requested, she just used one coat of a clear one and said we’re done, didn’t even show me any options. The result is, that my nails look nothing like the picture I have provided and didn’t look professional.

The only effort that was put in by Tracy was to sell me on extra gel polish, despite me telling her that I just wanted regular nail polish. She even got one of her colleagues over to convince me.

They don’t have the smooth texture, shiny glossy pearl finish or same length /shape in the picture, there’s still different products around and under my nails and she just tried to get rid off me quickly. When I asked her nicely and friendly about those issues she reacted annoyed and rushed me to pay while my nail polish was still wet (even wanted to take my wallet out of my purse, because apparently she couldn’t wait to let me dry first). A very unpleasant and not relaxing experience at all.

That’s no way to treat a customer.

In the pictures you can see what I’ve got instead.

This is not what I wanted and not what I’ve paid for. I still can’t believe she sent me home like that.

After being rushed out and taking some time to digest this experience I took some time to give them feedback rather than just giving them a disappointing Google review. They never even responded (it’s been over a week). That’s again really poor customer service after giving you a second chance to make...