I am writing this review because I think it is imperative to tell others of my experience in dealing with Vape Society & how well they treat their customers. I have been vaping for almost 2 years. My first purchase from them was 3 weeks ago. I ordered an Asmodus Gun metal Snow Wolf 200 watt TC V1.5 Mod and it was defected. They immediately sent me a paid return USPS and put another Gun Metal on the side so it was not sold out. I received the new one in under a week and again the Mod was not working properly. I could not get a decent puff below 500F-625F at 60-80 watts. Then the Mod would fire my nickel coils in power mode about 20%+ of the time. I called up again and immediately I received a fully paid return USPS and they took the device back. I have been buying online for quit some time and in this short period of time I have dealt with them they have proven themselves to be an excellent site to find great merchandise at a discounted price to other top end sites however their customer service and willingness to make any purchaser feel secure that if you buy a defected (or 2 in my case) device they will stand up and do the right thing. I just want to thank the Vape Society Supply team, upper management and Ian who have all far exceeded my expectation's of buying on line and not dealing with a sub par shady group (which I have dealt with many) that will sell you anything and then disappear when or if you have a problem. Obviously, I highly recommend buying from them and once again to Vape Society Supply, Thank You for being a stand up high end...
Read moreDO NOT BUY FROM HERE. If I could give this "company" zero stars I would. This has to be an absolute scam. I purchased from them on April 1st and still have yet to received my order. After a week I contacted them in which a rude customer service agent placed me on hold for 20 minutes before coming back and letting me know that it would ship that day and that she physically had my package in hand. Fast forward a few days after that I reached out three times via email in which I received no answer. When I finally did they actually tell me that they don't have any of the milky o's that I ordered in stock.. to which they said they would "upgrade me" to juice I have never heard of. At this point, I'm so tired of waiting I give them the yes and they say they will ship it that day.... they don't (big surprise). They finally "ship" the package. Meaning it's actually been sitting in preshipment which means they have created a label but my package is STILL sitting in their warehouse waiting to be dropped off at usps. That was now almost a week since pre shipment started and they have not answered a single email from me. Going to be disputing and reporting this company.
This company is a big fat joke! Save yourself the trouble & DO...
Read moreI've been reading these reviews (something I"d wish I'd done before placing my order) & wish to relay yes the prices are what draws people in, but my brief experience with this company, leaves a very BAD TASTE in my mouth! I made the order a week ago, even paid for 2 day shipping, got both the confirmation & a tracking number; when I didn't get the order (UPS confirmed it had never been delivered to them in the 1st place) I am checking my emails to find that morning they finally contacted me saying it was out of stock would I like something else? Sheesh, why send me a tracking number at all if you don't even have the item in stock? I am NOT believing all these positive reviews at all (maybe they were paid with product reviews) BUT, I am P.O'd that this company would treat any customer like this! I will definitely be filing against them with BBB & CFPB! As customers we have the rights to good & reliable service! I've also contacted another few agencies to start the process of having this website removed from "10 best online vape stores" not to mention having their website collapsed & removed; so other good hard working people don't get scammed by this...
Read more