ALDI — Local services in Fulshear

I went last night , i do instacart most stores close at 9,10,11 i had no idea it was about to close at 8pm but i usually am quick and before the store was actually closed they told me at 7:57 it was closed and it was going to take that long to check out.. its a small store and i told the guy i had one thing in my hand i needed just a few more and the guy told me exactly where they were i grabbed them quickly but the lady on the side working there said “see when your too nice to people they take advantage of it” rolling her eyes and screaming it acting like im not a real human, i didnt mean to come in the last 5 minutes and the guy checked me out my card declined 4 times (which it never does) and i did the same thing the last time and it worked i felt horrible i apologized a bunch of times thoughout and both of them just looked at me like they hated my guts but i still was out of the store before 8pm which was the worst part bc they disrespected me and it didnt even go over the time , ive been in plenty stores ive been right before they closed and i take less than 5 minutes to get things it was all rude , unnecessary, and the one guy slightly tried to help from the cash register but the girl yelling all the things was near me and didnt care to help just to be rude and make it take longer, please train ur staff correctly. Im one of the most calm and understanding people i never try to make problems and this was so...

Unacceptable Customer Service Experience at Aldi

To Whom It May Concern,

I visited Aldi for the first time today, based on recommendations from my neighbors in Cross Creek, and unfortunately, it was a terrible experience. The cashier was extremely unprofessional and disrespectful in handling my items and responding to my request.

As I was checking prices, she began throwing my items into the basket instead of placing them carefully. I politely told her that I preferred to place the items in the basket myself or I would cancel the transaction. Instead of acknowledging my request, she snapped back at me, stating she could cancel my transaction and call her manager—all while insisting that this was simply how things are done at Aldi.

When the manager arrived, I calmly explained that I only wanted to handle my own items because they were being thrown carelessly. This level of hostility and disregard for customers is completely unacceptable. I was so flustered by the treatment I received that I even mistyped my PIN.

Customer service should be about respect, professionalism, and basic courtesy—none of which I experienced today. Employees who lack the ability to interact respectfully with customers should not be working in customer-facing roles.

I hope Aldi takes this issue seriously and implements proper training or corrective action to ensure that no customer has to go through such an unprofessional...

My mother my husband daughter and I went in this particular Aldii's because my family and I don't have an Aldi's in New Braunfels and we miss them tremendously. I have Celiac disease so I go for the gluten free options. Well let me just say you're cashier Evaah was about the rudest no personality I've ever encountered. My husband asked her to price check some pillows (there was no price on the box) and she didn't bother to acknowledge him. No n friendly hello. How are you? Just attitude with her black lipstick which thought was part of Halloween but apparently it's black goes with her black personality. We will not be back. Prefer mason Rd...