Hacienda Real Mexican Grill & Cantina — Restaurant in Fulshear

I was looking forward to a nice night out with my wife after the winter weather and power outages all week so we decided to try this place out instead of our favorite place in Sugar Land, Carmelos. It was totally packed when we arrived, which is normally a good sign. After waiting half an hour to get a spot, we sat down and decided to get a few margaritas to unwind. One spicy without salt, one normal with. The drinks came out and the orders were flipped, mine had no salt and my wife's had salt on her spicy margarita. No big deal, they're busy and mistakes happen. When I told our waiter that it was a mistake and it was supposed to be the opposite, his only response was sorry, it's a busy bar night. Nothing we can do. I even offered to drink my wife's drink if they could bring us a new spicy margarita without salt so she could have what we paid for. Nope, again evaristo replied that the bars busy and it's not his problem. I wanted to leave and just let them drink the mistakes but it was our first night out in awhile so we stayed. Next up was guacamole. It was good if you like mashed up avocado with no other flavor other than some tomato and onion here and there. Again, they're busy so maybe it was just bad luck. Finally the entrees come. My wife is vegan so she ordered the vegetarian chalupas, no cheese or sour cream. They come out and yup...cheese is all over them. Evaristo actually apologized, which I didn't know he knew how to do, and said it would be fixed. 5 minutes later they bring out tostadas that looked like they're straight from the taco bell down the road. Just two flat tortillas with beans and lettuce and tomato. And the sauteed veggies she asked for on the side were brought out cold and just steamed without any flavor.

On the bright side, my burrito was decent and actually lived up to its name as being gigantic. But I would much rather give my money to Carmelos that had a much better tasting burrito for less money and most importantly, waiters that actually give customer service. We still gave a 20 percent tip because Raul was great and waited on us for half of the time but I'll never return to this place because of Evaristo and his lack of caring about doing his job. Maybe a busy night made him lose focus on his sole responsibility to serve his customers as a waiter, but these are two customers and everyone they talk to that will never come back.

Do yourself a favor and make margaritas at home and go to taco bell for the same quality food and better customer service...

This was our first time eating here and it will be our last.

Right after sitting down, our waitress asked if we wanted any appetizers. Since we hadn’t even looked at the menu yet, we didn’t know. She said she would come back. We didn’t see her again for at least 20 minutes. My husband had to flag down someone else to get drinks for us. This person put a drink down in front of my 7 month old son and I was able to grab the drink from him as he was reaching for it. We continued to eat chips and drinks while waiting for someone to take our order. We asked 3 times to put in our order and still hadn’t seen our server. The person that gave us the drinks brought me a refill and put it down right in front of my 7 month old son again. This time he knocked it over before I even noticed and spilled the drink all over me, the floor, and his high chair. It was a couple of minutes before anyone came to clean up. They just mopped the floor and that was it. They didn’t offer any other napkins (thank you to the other customers that gave me their napkins) and didn’t wipe down the high chair or give a replacement. Funny enough, right after that our server finally showed up. I told her I was not happy that we had been waiting so long to place our order and had asked several times and that someone had put a drink down right in front of my 7 month old son for the second time, causing it to be spilled. She didn’t offer any apologies and just asked if we wanted to place our order. My husband said for us to just get the check, so we did. I wanted to speak to the manager because of the terrible service and the fact this ruined our entire night, but my husband suggested we just leave so we can clean up. After getting home, I called the restaurant and spoke to the manager, Rico, who said that he would refund the drinks. We still haven’t received a refund. He also wasn’t very apologetic and told me that the restaurant was having a bad night due to a shortage of staff as 3 people called in due to illness. If this was a one off, then he would’ve kept his word and refunded the drinks. He also said he would give us a free appetizer the next time we came in, but that won’t be happening because we won’t be coming here again. I tried to be understanding of the situation, but this really ruined our happy night. There are many restaurants to choose from and we picked this one. If the staff was too short to operate, the restaurant should’ve been closed or at...

Hacienda Real, the hidden gem of culinary delight, offers an unforgettable dining experience with its stellar ambiance and authentic flavors. From the moment you step inside, you're enveloped in the restaurant’s rustic charm, highlighted by its beautifully adorned interior and soothing traditional Mexican music in the background.

The menu is a masterpiece showcasing the rich variety of Mexican cuisine. Every dish is a splendid representation of time-honored recipes, prepared with the freshest ingredients. If you’re starting with appetizers, the guacamole is the perfect choice. Fresh, creamy, and prepared at your table, it sets the tone for the meal that lies ahead.

The main courses are where Hacienda Real truly shines. Whether it’s the perfectly marinated carne asada cooked to tender perfection, or the rich, flavorful mole poblano with its layers of spices balanced impeccably, each dish is a journey into the heart of Mexico. For seafood lovers, the ceviche and camarones al ajillo (garlic shrimp) stand out, offering both bold and vibrant flavors that dance on your palate.

The drinks menu complements the food beautifully, with an impressive selection of tequilas, mezcal, and cocktails. Their classic margarita, with just the right amount of zest and sweetness, is a must-try. For a unique twist, explore their delightful mezcal flights to savor various smoky notes.

The service at Hacienda Real enhances the experience further. The staff is attentive, friendly, and eager to share their knowledge of the menu. They make you feel welcome, ensuring that you have everything you need for a memorable dining experience.

The ambiance during the evening takes on a magical tone, with dim lighting and the aroma of sizzling fajitas filling the air. It transforms into a space perfect for a romantic dinner or a warm gathering with friends and family.

Hacienda Real doesn’t just serve meals, it offers experiences. An evening spent here is a blend of festive atmosphere, exceptional food, and impeccable service. Whether you’re a local or just passing through, Hacienda Real is a must-visit, promising a genuine taste of Mexico that you'll want to return to time...