Planet Fitness — Local services in Gaffney

Ok, this is less a review than a query for management... I love the facility, the space, the amount of available equipment, the cleanliness. However, when I purchased my membership some time back your hours were described to me as "24/5" which is to say that you were open 24 hours a day 5 days a week, and that you closed at night on the weekends. Having found you to be not open a couple times when I expected that you would be open, I checked online and these are the current hours of operation showing online. Hours: Sunday 7 AM–7 PM Monday 5 AM–12 AM Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday 12 AM–10 PM Saturday 7 AM–7 PM Confirmed by this business 11 weeks ago If accurate these hours have you being open 24 hours just 3 days of the week, not 5. For someone who works a mix of second and third shift these hours mean that your facility is available for quite a bit less of my available schedule. I can visit the gym at the time that works for my schedule just 3 days out of the week, rather than 5. And yet I see no reduction in the amount of money that is debited from my checking account every month. Please explain how you justify reducing your hours of operation without a corresponding reduction in price? Also if the schedule I shared above is inaccurate please correct it...

We've been to gyms in the past but this is our first experience with planet fitness. The gym in Gaffney just recently opened up and my husband and I joined. Our experience has been wonderful from day one! The staff is wonderful, always welcoming us when we arrive, and if I have any questions they are quick to help. The place is always clean, the machines are all new and are easy to use. I always feel like a get a great workout!

We have the full membership so we get a lot of perks, one is having someone create our own personal workout routine. Kim is setting that up for us here and she's taking special attention to make sure we have exactly what we need. This is especially helpful for my husband who had a stroke 12 years ago and is needing to do some physical therapy outside of the home. I'm really looking forward to how each of us will benefit from our new way of life, getting fit and...

One worker at the front desk is incredibly rude. To describe her she is short, stubby pericings and pink/purple hair I believe. Everytime I walk in the gym she always stresses me out and gives me mad attitude. I had an energy drink and as I walked in she said I could not bring it in and I needed to go put it back in my car. Which I was confused because they sell them in the coolers. I was thinking an open container but it still doesn’t make sense when they sell them and everyone brings water in!!! Then as I walked in one time I was waiting for assistance and she’s like “scan in for me to talk to you”. How can you have someone like this working the front desk who clearly looks like she has no knowledge at the gym talking to people who come to the gym to escape situations like this. She really ruins the experience, otherwise it is a very clean...