Idaho Fitness Factory State Street — Local services in Garden City

Only allowing guests during staffed hours is a big detractor. Also, the facility at this location is poorly ventilated so they leave the emergency exit door open during the day. This completely defeats the purpose of having controlled access to the location and the emergency exit also happens to be located immediately next to the lockers which are not located inside a restroom.

The equipment is mostly new and in decent repair. I have not seen anything broken yet, although there appear to be many reviews stating equipment goes down for long periods of time.

During peak hours there isn’t much room, only a few squat racks available and the floor isn’t very large.

All in all, it’s a pretty middle of the road gym. I am a member solely out of location convenience, though I am tempted to go back to making a 20min bike commute to and from Axiom in East Boise again, as the lack of physical security at this gym and its proximity to the center of the homeless population in Boise is a significant detractor.

Edit: In light of the business's response, I think it is obvious that touting "for your safety" and then making the suggestion that I could close an emergency exit door instead of addressing the problem is a publicity tactic that wreaks of...

The best gym I ever quit! I know it's weird writing about leaving a gym, but I find the cancellation process to be a good metric of how a business is run. If a gym tries to add in surprise cancellation fees or make you pay for extra months, or makes you feel bad about quitting. That is NOT a good gym!

I'm pleased to report that the act of quitting IFF was SUPER easy and it indicates they are a great gym. The staff was friendly as always, and we even joked around as I signed the cancellation document.

Why did I quit? It's not because of the gym. This is probably the best gym I've gone to. It has great equipment, awesome free weight section, two squat racks, and a punching bag. Everyone is super nice, and the staff makes you feel like one of the family. The only reason I quit is because I moved about 3 blocks from the YMCA. In this case, I would rather just walk to the Y rather than drive 10 minutes to IFF.

I'm very confident that if I ever get sick of the Y I will be back at IFF because it...

I would give negative stars if I could, this establishment is very unprofessional. I had called back in November to cancel my membership; the individual working said they'd cancel it for me. Well, I look at my bank statements and low and behold, my membership hadn't been canceled, and my account was charged $110 for my membership I was told was canceled months ago. I called today, spoke to an associate named Tiffany and she said I needed to fill out the cancelation form through my email, I submitted the form. But, as I told Tiffany, I never received this form back in November when I initially had called to cancel. They refused to refund my account even though this was a reckless mistake made by one of their associates. Highly unprofessional, I needed that money to pay...