Cleveland Clinic - Marymount Hospital — Local services in Garfield Heights

My boyfriend was admitted to ICU on 10/9 due to low sodium levels, and we eventually found out he had Pnemonia. Although I am grateful for the good nurse's helping to get his sodium levels back to normal, and helping him with his Pneumonia to recover our prayers are what ultimately healed him. The hospital staff was horrible in ICU and the 2nd floor. I would have to say not everyone got a one star. The wonderful receptionist that helped me find my boyfriends room and others that seemed to make a difference like Patti on the 2nd floor. She was so helpful when I called for my boyfriend and couldn't reach him she was kind enough to assist me and have him give me a call. On the 2nd floor most of the nurse's weren't good at all. My boyfriend was in room 203 his nurse Chrissy was rude she left him with urine on his sheets and a dirty brief. When I asked if she could clean him up. She told me she was handling something more urgent and would assist him later. Never came back to assist him. I changed him and his cousin and I changed the sheets. She was absolutely no help she needs a new profession. They had him laying in bed all day he was getting so weak thank goodness his cousin who wss a nurse told him he needed to start making sure he got out of the bed moving to heal properly. I came to make sure he was good... I'm glad I went up there everyday to check on him. They didn't offer to assist him making sure he had his teeth brushed, faced washed or eaten properly or a proper bed bath. I was doing there job but it wasn't a job for me it was personal. Would they have treated there own loved ones in the same manner I don't think so. His ICU nurse was no help and some what standoffish when I asked questions about his condition and was assisting him more than her. When I went to see him in the ICU same thing he hadn't brushed his teeth, wasnt cleaned up and she didn't assist him with anything except meds. She even left him in a dirty gown I cleaned him up gave him a new gown put him on his bedside commode. Helped feed him no real bedside manner or empathy from most of these nurses. The nurse Lyndsay laughed when I told her I believe they over medicated him Wednesday night because Thursday I came to see him he was completely out of it would wake up for a moment then go right back to sleep. When I asked what happened she laughed and said he didn't even remember his name what nurse does that her behavior was unbelievable. No one would being over medicated like he was. He told me his experience was a terrible one and that they didn't care only until I showed up or family came. The food was Horrible he couldn't eat he said it was so was nasty and didn't want to eat it so he lost so much weight. His Doctor was good Anil Pai. Overall bad experience and if you have a choice never chose to go here. The ER staff was also good. The best part of our experience is when he was discharged and going home he was so relieved to be getting out of there.Thank you to the other nurse's and staff that were helpful and assisted with his care you were truly appreciated.

Best regards, Shonda...

First up @ Cleveland Clinic....part of expansion and in moving forward as a leading health care facility should consist of your staff treating all citizens with the same dignity and respect they give others. This will require that they get away from their old school way of thinking about minorities in this country, hire people that can explore, handle, and investigate these negative allegations. You're receiving from other groups that are experiencing disparity for a reason and should do something to correct this! Why? Because your reputation as being world class is at stake and is on the line because of them. It is no mystery that Marymount has treated it's black patients and guest differently and have been getting away with it for years, I might add. ( for shame, for shame!) Their non-verbals speak for themselves and perception of having power, privilege and superiority has diminished and no longer exist especially in the industry of health care. Ah yes! A change is a coming and they need to get with the program and stop taking their personals out on people because of the color of their skin or because they don't act or look like them. Do they not value the oath they took to serve all people? I might also add that Idealistically, this is NOT good business in the long run. Secondly, your nurses are not doctors and have been given this power as they treat patients differently, people can sense and feel being treated this way. No way am I singling out a certain group either, a couple of your cafeteria prep/workers, ( black and white), may need this course in ethics and in having a personality as well. I think they're confused systematically by the way they have viewed the way people of color have been treated in the past. ( learned behavior) It is my hope that someone from your corporate take a look within, renovations should start with your people. A company is only as good as it's people they employ who represents them and change is nothing to fear. If anything they need to embrace that people are people and we all deserve the same when it comes to...

I have both great and horrible things to say about Marymount. Most of my nurses (Lisa, Kimberlee, LaQuishia) were wonderful and provided great care. PT and OT were great, and my surgery team did a great job.

Unfortunately one nurse misinterpreted my pain med details and wouldn't give me one that I really needed. That led to the worst night of my life with the worst pain I've ever experienced, shaking and crying uncontrollably and waiting over a half hour to receive meds.

The worst thing of all, though, is that as a catholic hospital, they refused to give me my birth control pills. On the day of surgery, I had brought all my meds with me. They informed me that they didn't have one of my migraine meds, so I'd have to keep that one there, but that my parents should take the rest home (including the birth control) because the hospital pharmacy would dispense them. I realized when I was given my night meds that the nurse didn't list my birth control. I asked about it, she said she'd look into it. Didn't hear anything. I did the same the next day with another nurse, same thing. Asked a third, same thing. I finally got a straight answer from the NP that was checking on me and I was LIVID. No one told me I needed to bring that med myself. They told me I should take it home. But then refused to dispense it and waited 3 days to tell me. I went 3 days without taking it, and it triggered a period that wasn't supposed to happen. Part of why I take BC is for menstrual symptoms. I had to deal with that (after intense hip surgery) because of religion and no one telling...