Dillard's — Local services in Garland

A pleasant afternoon shopping trip went completely left after being racially profiled by store employees and store security! I visited this located on a Friday afternoon for a bit of browsing and shopping with my husband and my mother. We were immediately greeted by an unmasked store employee in the men's underwear section who seemed helpful at the time, but turns out he was suspicious of our store activity. We moved to the Men's Polo section where we were again greeted by another store employee named Cathy who was just a ray of sunshine. She was super nice and we told her we would be back to check out with her after completing our browsing. We moved to the ladies shoe department and picked up a pair of shoes before heading back to Cathy to checkout. While checking out I noticed that the gentleman who initially greeted us had actually called for store security who proceeded to watch us from a distance as we completed our transaction. After completing the purchase, he then went over to the employee from the men's underwear section and let him know we had paid and the security guard left the area. It may seem insignificant to some, but imagine being followed through a store and watched to ensure you purchase the items in hand and then given an all clear to leave the store! My husband and I are small-business owners here in Garland, I am the founder of the Garland Mom's Club and we give back to our community in various ways. We have never been treated this way in any establishment and it was incredibly sad and disappointing to know that Dillard's, one of our favorite stores, would profile and treat us as if we did not belong. The entire experience was infuriating and embarrassing but mostly disheartening to know that the current political climate and changes being demanded across the US have not set in with Dillard's or these store employees. I have often been accused of seeing the world through rose colored glasses because I choose to believe that anyone and everyone is capable of being great and living freely, but today's shopping experience really opened my eyes to the reality of how this world truly operates. You'd think a place like Dillard's would be more tolerant especially at a time like this; however, Dillard's and their employees let me know that people of color are not welcome or free to browse their store without being watched and harassed by employees and security. Shame on you Firewheel Dillard's and...

Just had the worst experience. My wife purchased 300 dollars in gift cards for my birthday here because she knows I shop there so much. Upon checkout they couldn’t ring me up becasue I didn’t have a PIN number??? I had my electronic bar code and everything. I called customer service who asked me to print my gift card. I didn’t bring a printer in store. I was sent to customer service for help and that’s where everything fell apart. A manager was called to help and all she kept saying was for me to call customer service. I asked for the manager because I had already done that. She insisted I call customer service again. The customer service rep tried helping again but we ran into a wall again. I asked for the manager yet again. I waited patiently and finally she showed her name was Ashlin Penney. She walked up rolling her eyes in disgust when she saw us to which I just let go. Finally I figure it out so we were heading back to check out. At the checkout there were 2 pairs of pants I believed were on sale. We walked to the rack together and she let me know it wasn’t all roundtree and York pants that were on sale, just the one rack. No problem, it wasn’t a big deal. As we walk back to checkout we noticed my 6 year old daughter was hiding under a table. She commented “you can’t even leave them alone for 2 minutes”. At that point I felt I was trying way too hard to shop somewhere I wasn’t welcome. Over the years I’ve bought furniture, clothing, purses for my wife, jewelry, countless shoes and apparel for our family of 7, bedroom suits, etc..... I will not walk through another Dillard’s again. If this was from a regular employee I could get over it. The fact that someone from above decided that’s a manager told me enough to know to stay out. I work in customer service. I don’t give bad reviews even when they are warranted. This is my first bad review I’ve ever written. It’s so deserved. I’m so disappointed in what has been my favorite department store for over 25 years. I now see why people shop online. Dillard’s customer...

If I could give 0 stars I would. I came to this store because it is the closest one to me, I was looking for some shoes for my mother, so I brought her along. Store was overall clean and the workers in the other departments were very nice. Firstly, my mother and I decided to browse around men’s shoes to check out what they had and very nice young lady, I believe her name was Sophia, helped us out. We didn’t get anything but her help was super wonderful! As we’re walking into women’s shoes an older lady, named Judy, starts to look at us ridiculously like we weren’t welcome and it made us feel terrible, we ignored it at first and tried to give her the benefit of the doubt. My mom then picks out some beautiful shoes she’s been wanting for a while and when we ask the lady for a size she starts to roll her eyes at us. We ignored it again because my mom really wanted those shoes, and when she comes out with no shoes nor options she then tells us there wasn’t any in her size. I start explaining to my mother, in spanish, because she doesn’t understand english very well and Judy starts raising her voice saying she doesn’t speak mexican??? We were so disgusted by her words and just left! My mom felt horrible because she has never experienced such awful service. She still hasn’t recovered and we won’t be returning to this store until Judy gets fired because it is unacceptable and unprofessional the type of behavior she gave us. And if anyone is thinking of buying women’s shoes from this store I...