Costco Wholesale — Local services in Garner

Have been a customer for years and taken my car to get tire service for the last 3. Had by far the worst experience I've ever had at a Costco at this location. As far as customer service goes, there is none. Only the gentlemen in the tire service center had any shred of decency or pleasantness. I was shouted at by the exit staff member for trying to walk straight to the tire service desk to turn in my fob for an appointment, even though I've been dozens of times to do so and gone the exact same direction and never had anyone say I couldn't do so. Mind you, I'm 8 months pregnant and had my membership card out in my hand, and she made me walk all the way around just to go turn in my fob. Then the checkout experience was nothing short of excruciating. Not to mention they treat it like a crime if you decide to go shopping with anyone else other than your spouse - even if that person also has their own membership. Heaven forbid a woman doesn't want to shop alone in today's culture of stalking and harassment, much of which I have experienced at Costco. When trying to sort my items to make things easier for the cashier, (because I shared a shopping cart with my mother, we each only needed about 5 items) I was rudely scolded for doing so and told "we won't get anything mixed up"... I ended up being asked at least 3 times for clarification on my items, and asked 3 more times if I was using my own membership card, even though she and I both clearly had our own cards in hand and had told them so explicitly. The manager present while observing all of this had the audacity to ask me if I was an executive member, to which I bit my tongue from responding with "Yes, but probably not anymore after today." Felt like I was being treated like cattle. I would rather deal with the crowds at the apex location than any of the customer service associates at this location. Costco should seriously reconsider their hiring standards and training practices.

This would have been a 1 star review had it not been for the helpfulness and courtesy of the tire center, as well as the general kindess of those handing out samples. Have never had an unpleasant...

Costco's return policy is simply outstanding and sets them apart from other retailers. I recently had the opportunity to experience their exceptional customer service firsthand, and I must say, I was thoroughly impressed. Returning an item was an absolute breeze, with no hassle or questions asked.

What amazed me the most was their generous and flexible return timeframe. Costco gives you an astonishingly long window of time to return items, allowing you to make decisions at your own pace. Whether it's a week, a month, or even a year, they understand that circumstances can change, and they want to ensure your satisfaction.

Moreover, the simplicity of the return process at Costco is truly commendable. There are no complicated procedures or lengthy paperwork to navigate. All you need is your original receipt, and the friendly staff will guide you through the rest. They make the entire process smooth and seamless, leaving you with a sense of relief and contentment.

Another aspect that deserves applause is Costco's commitment to customer satisfaction. They genuinely care about their members and strive to rectify any issues promptly. Whether you need a refund, an exchange, or assistance with a defective item, Costco's dedicated team will go above and beyond to ensure your needs are met.

In my experience, Costco's return policy not only exceeded my expectations but also instilled a sense of trust and loyalty. Knowing that they stand behind the products they sell and value their customers' satisfaction gives me peace of mind and confidence in my purchases.

If you're looking for a retailer with an unparalleled return policy, Costco should be your top choice. Their customer-centric approach, extensive return window, and hassle-free process make them a true leader in the industry. Without a doubt, Costco's commitment to excellence extends beyond their products and into their exceptional...

I joined Costco Friday night and canceled my membership today, Sunday. There's a myth about Costco about the friendliness of the associates. Huan, the person who sold me the membership wasn't exactly the friendliest or most personable person I ever met. I wouldn't say he was friendly nor would I say he was efficient. However after about a half an hour I was able to get the membership card. I first racked it up as Huan having a bad day.

I then went shopping and purchased a few items. The prices weren't bad but they weren't great either. I wanted a few muffins but I didn't need or want 12 especially as they were going to expire in 2 days. Honestly I didn't feel like having a freezer full of muffins so I bought a few other things. The cat litter and chicken were at a great price.

I went back the following day because I needed to return something. That return went smoothly. I purchased some miso which was on special. I tried it today and it made me violently ill. I have never shopped somewhere where the food I purchased got me as ill as that did - especially on the first or second visit. So I went back to return it and to cancel the membership early this evening.

Maria was very kind however the supervisor was dismissive and not exactly concerned about my experience. So I showed him the vomit covered clothing to prove what happened which didn't raise his concern about his products or my well-being. I feel that if someone got food poisoning from food you sold them the least they could do is apologize for it and make an attempt to make up for it. Neither happened. They did refund the purchase of the Miso Soup and the membership - by giving me 30 one dollar bills and six fives. The woman who took care of the refund, a white woman in her 20s or 30s, walked away before I could even begin to count it,

If I could give this Costco less than one...