Tales & Terrors Georgetown — Local services in Georgetown

I like this store a lot but I was in there tonight and I couldn’t get any service. It was me and one other customer. I had picked out what I wanted and was ready to check out, would’ve taken 3 minutes tops. However the employee decided to price out a bunch of cards for the other customer, that’s fine they were there first. The problem arises when the customer wants to trade in their own cards to lower the price of what they are getting. That’s fine I’m not upset with the customer. I’m upset because the employee acknowledged that I was ready to check out before he started pricing these new cards. I sat there for 25 minutes. I ended up putting the cards I picked out back and leaving the store as I had a busy night. I don’t know why the employee didn’t stop to think to check me out real quick and then price out the...

Positive thing I can say is at least they had a card I needed. I was not satisfied with the customer service at all I remember a time the employees would do anything to satisfy a customer but when I trade a card in and and I had some store credit left over I ask politely if they could drop a card price a couple bucks to zero out my credit but when they rather make a extra 2-3 bucks than to help and satisfy a customer it left a horrible taste in my mouth I asked if they could asked the owner they denied that. I hate that I live 5 minutes away from there but at this point I rather take my service and drive the extra 30 min to...

My husband took quite a few of the original 90s & 2000s first edition holographic pokemon cards to this store to sell because when I called to get an idea of how much we could get over the phone the estimate given per card by this store was acceptable to me each was priced well over $55. We drove over an hour to take the cards to tales &terrors in Georgetown KY and I was furious when my husband walked out with ONLY $35 for OVER 10 first edition holographic...