The Home Depot — Local services in Georgetown

Once I arrived at HD with my son (4 years old), I immediately rented a Peat Moss Spreader. As I was leaving the clerk offered to watch my spreader while I purchased additional items. I took him up on his offer and departed with my son to continue shopping. After I finished shopping, I returned to the rental department. As I was walking in the older gentleman stated “we have a small issue with the peat moss spreader”. I replied “that’s okay, what’s going on?” At this time there was now a younger sales associate with black hair and a black beard and another customer he was helping in the rental checkout area as well. The younger associate informed me that the new customer standing there had in fact reserved the item online earlier in the day but the system did not register it so it should not have let me rent it. I stated there was no problem and I would work the situation out with the customer to ensure we both get taken care of. As I was offering suggestions I noticed the other customer checking out on the POS system. After he signed his name and removed his credit card, he hastily walked to the spreader, grabbed it and then walked out without saying a word. My son began saying the man stole our spreader and asking why he took it. His eyes started watering up and said he was sad because he was looking forward to helping me use the spreader with me. In additional he was scared because a bad man stole our spreader. I tried to explain that everything was alright and that bad things happen. At this time I was in shock of what just transpired. I originally thought the guy did in fact steal the spreader but once I came to my senses, I realized the younger sales associate in fact voided out my contract and rented to the other customer. It dawned on me that this was a coordinated effort against me. Everyone had already decided that the other customer was getting the item and I had merely caught them in the act. There was a contract on the registered labeled void which I originally thought was the other customers but it was in fact my contract that was voided. I then voiced my grievance with the younger employee but he kept stating that he reserved it first so it belonged to him. Both associates began calling around different stores to find a new spreader. I knew there were none available but allowed them to keep looking while I waited. After about 7-10 minutes I told them to stop and that I wanted to speak to a manager. The younger associate got on the phone and called what I assumed was the manager. After he hung up I wanted for a little while with no updates so I asked him how much longer the manager was going to be. He stated he was tied up in some HDM event. I had no idea what it was so I stated I didn’t know what that meant but how long is it going to be. He then said the manager is not coming. I then asked to confirm what I heard “so the manager knows he has an upset customer and refuses to come out?” He said “yes, he’s not coming out, he’s doing something else and he said he would give me a discount on my next rental.” After a brief pause I agreed only because my son was getting restless and upset by the whole situation. The associate then took down my phone number. After he was done I said, sir, I just want you to know the way that this situation was handle was very unprofessional. He then became agitated and raised his voice at me stating “he made an executive decision and that is what he decided to do”. I then raised my voice and said “it was wrong and that I had in fact rented it first and he made the wrong call”. He stated “it was right”. I said “the only reason he was able to take it from me is because I left it right there”. During my next few sentences he began cutting me off and raising his voice at me in which I did in response to him. He then told me to “calm down” and I said “no and that he elevated the conversation to this level”. He then screamed “that’s it!” and speed walked to the back of the store out. They were all white and and I am black for everyone...

I would give this store zero stars but have to give it one in order to post. If you are thinking of ordering floor you might want to think again. First of all in order to get the best price you have to go into the store the online store is separate from the brick and motors as well as the price being higher. I went into the physical store and ordered vinyl floor with the assistance of a store associate. The earliest delivery date for the flooring was more than a month out. I figured this would give me plenty of time to get the house prepped for the installation. I scheduled time off from work to align with the delivery and give me time to complete the installation. The day before the order was set to be delivered Home Depot called and said they cancelled my order, because the employee didn't complete the order correctly. They didn't have an issue charging it to my credit card though. So that's a month of my time wasted.

I went into the store and talked to the manager on duty and he said that he could give me a discount if I would reorder with them and give them another chance. I should have just taken my business somewhere else. I was going to have to wait an additional two weeks for this order to come in. Home Depot called me to schedule the delivery when the order finally came in. I was told to call the store the morning of the delivery to get an estimate of when the delivery would be made. I did so and was given a time of 12:30pm, but they want you to be available from 6am to 8pm. 12:30pm came and went, I waited until 6:30pm and called the store again to confirm that the delivery was still coming. I was told the delivery was cancelled and that it would have to be rescheduled. No one bothered to inform me of this change and instead allowed me to waste my day waiting for a delivery that would never happen. If I wouldn't have called the store I wouldn't know that they rescheduled it for me without even making sure someone would be available to accept the order. I am having to make arrangements again to have someone wait around the house again and hope they actually deliver it this time.

This experience has been a nightmare. Home Depot has made it clear that they do not value their customers or their time. I won't have a problem spending my money with a another company time. I have learned my lesson. In total they have wasted almost two months of my time.

Doers can't get anything done if Home Depot...

My friend and I visited the store last Friday with my baby in tow. Our goal was to choose paint colors for baby’s nursery. We looked over the paint color options and the Behr representative restocking the paint chips was great help. Once else decided on the colors we went to the counter with the goal of getting samples. There were two gentleman working the paint counter, both actively helping fulfil paint selections for others so we waited. During the wait another customer came up for paint and when he approached one of the Home Depot staff they politely let him know that we were waiting first, directed him to form a line behind us and that they would be with him once they were available. Less than a minute later the customer went to the other staff member and was immediately helped, cutting us in line. The original staff member let both the customer and his peer know we were waiting first. The customer became very aggressive towards the staff member and us - two woman and a baby. He aggressively asked for the staff members name and was reporting how rude we all were. The whole time he was helped and the other staff member was filling paint orders. Once he left we assumed we would get assistance from the worker helping him. We were wrong. He went back to working on something else- ignoring us. Then another man walked up and was immediately helped. At this point we directly addressed the worker and the fact that we have clearly been waiting. He ignored us. The final straw was when a third man came up needing help, saw we were waiting and got in line behind us. The worker at the counter told us to move out of the way so he can help him. We said, we still hadn’t been helped and again he told us to move. We left. My friend reported it to the staff at the front and we received a call from a manager offering for us to come back and get the paint at a discount however the experience was invalidated and unresolved. Getting a discount is not our goal or issue. Being refused help for being women or maybe perceived lgbtq couple is a bigger issue. My husband and I loved shopping at Home Depot due to their past quality service and veteran support (my husband is a prior service member) however after this experience we will...