T.J. Maxx — Local services in Germantown

It's a hit or a miss with what you find in the store. If you're looking to buy a top or something quickly and get outta there fast it's not the place to go. It's a store that I visit just to browse, and then if something catches my eye I'll buy it.

The customer service is pretty terrible at the sales counter.. they don't look at you when they speak to you, so half the time I don't know if they are talking to me or someone else, and when I asked her to repeat it, she got irritated. The last time I was there it was pretty crowded, so I was waited in line for awhile before getting to the counter. I had a couple things to return and a few things to purchase. After I got to the counter, the lady did the returns first, and I guess when a return is over $100 they need a manager or someone higher up to approve the return, so she called someone over, and that lady said she was helping someone else, and that she won't do this now (which is fine, as she was already helping another customer) the lady calls another guy over to help, and he was restocking or something, I'm not quite sure, but I do know that he was not helping another customer at that moment. He doesn't come for a few minutes, and in that meantime, another customer is behind us, saying that she was sent to this counter for her check-out.. not sure why she was sent as we were not done with our transaction. The sales lady, proceeds to start her transaction without asking us if that was okay with us as we were clearly in line before her. Before she could finish her transaction (she was having trouble as one of the items didn't have a price tag) the guy came over to approve my return, but seeing that she was not ready for that he left.. finally the lady who was "helping" us sends the lady behind us to another counter and asks for something (but who is she speaking to? Who knows, as she still is not making eye contact) I realize she is speaking to me and we proceed with our transaction. --The best part-- While this is all happening the lady is loudly complaining how she doesn't wasn't to be working, and that she still has x amount of hours until she can finally leave, etc. She never apologized for the delay, or for completely ignoring us and taking on the other lady who shouldn't have even been there. It was quite irritating to deal with the delays after you've already been in line for 20 mins. Things like this has happened before, so it's not a one time thing..not sure if others have had similar experiences.

They seriously need to fix the attitude of the sales people who work behind the counter, or hire people who want to be there, can do the job properly, and get a manager who can...

Look I LOVE me some TJMAXX and have shopped at them all over the US. This location is good, well stocked and clean.

However today I was there. I bought several items for work. I found a nice stretchy athletic style top which was only one available but the color is what I needed for work so I grabbed it to try on. Once I tried it on, I noticed a big stain on the breast. I wasn’t sure if I wanted to keep it but figured I would ask to see if they would discount it. I get to checkout and the lovely cashier asked the manager about it and she refused it! I was shocked how inflexible she was! She made me feel like I was trying to get over on her which was wild. She told me to go home and wash it if the stain didn’t get removed then I could request a refund! Lol WHO the hell says this to a customer? Why is it MY job to wash the shirt? Off of principle, I would not purchase this top after she said that . I saw this manager get cussed out a few days back And I thought the customer was out of pocket, but now I am rethinking this after my own interaction with her. Terrible customer service to say this. She went on to tell me about how they’re being audited about these type of things as if I’m some type of lowlife trying to get a discount at a discounted shopping store. Like come on people I’m there every week! You should discount an item off of principle or mark it down if it’s stained! That’s...

This is a somewhat okay place i guess. There is a lot of stuff for good prices and you can probably find a lot of things that you like in a short amount of time. One downside of this store is that it's kind of messy and its kinda hard to find stuff. Like you may just get lost in all the stuff that they have, which may not necessarily be good thing. If you know exactly what you're looking for and know it's in the store, you will probably have a good experience at the store, but if your looking for something like specifically then you may not like it as much because of how messy this store is. But still, this store is pretty underrated and you can probably find a lot of stuff that you like here. Some of the stuff though, is somewhat expensive. You may like something and find that its really overpriced and you can literally find the same thing in another store for like half the price. But like still you can find a lot of cheap stuff. Also, the quality of all their stuff is okay i guess, but it won't last you forever. It may last you a couple of months at most. If you wanna buy something to wear for a long time, this stuff isn't what you're...