Best Buy — Local services in Germantown

I bought a dishwasher ( at full ticket price ) here a week ago. I scheduled to have it installed today as it is my only day off work. When the installer showed up he asked me if I bought the floor model from which I was confused. So I followed him out to his truck and he showed me the dishwasher they sent with him. It was beaten up with a chunk of the plastic gauged out of it and scratches all over the stainless steel front and had no box at all.I attempted to call them which their “customer service” left me on hold. At this point I went into the location again trying to rectify the problem. The girl at the customer service said they couldn’t do anything about it til tomorrow because they hadn’t received the beaten up used model they tried to pawn off in me as brand new . They said that it would most likely take weeks for them to get around to installing a replacement. This is all with a Best Buy total tech service that I paid extra for. So in the last 3 days since this happened I’ve been calling them to reschedule daily and they keep telling me that they will email and contact me within 24 hours. I have not received an email or call yet.. I’ve never felt more taken advantage of buying an appliance. UPDATE: we’ll it’s been another two weeks and they finally delivered my new dishwasher. Key word delivered. The incompetent morons who work for bestbuy did not set up my old dishwasher to be hauled away or installation of the new one. They literally left the box blocking half my kitchen and when asked they said someone else would be there to install it today. They lied to me. I will never use Best Buy again for anything. And don’t fall for the total tech support because it is a fraud they know they already stole my money and are making no attempt to rectify their mistakes. It’s been close to two months dealing with these crooks and I still don’t have a working dishwasher. Just go to Home Depot or literally anywhere else for...

Needed an entry level Chromebook for my 86 year old mother-in-law. Stopped into Best Buy near my house (Germantown) and found 2 that fit the bill in the under $300 price point I was looking for. I couldn’t get anyone to help me to get the laptop out of stock. After 25 minutes, someone was able to look up the SKUs and said both were out of stock. I then opened my Best Buy app and searched for an in stock open box Chromebook. I found one at $279 and I even went to the open box case and found the model to make sure it was really in stock. I’m now at about 45 minutes into what should have been a 10 minute task, and I found the original staff member that looked up the new computers for me. We go to the display case and he got the computer and rang it up at $300 without a mention of the price discrepancy from the $279 listed on the Best Buy app. When I brought the issue to his attention, he said the difference was because this one was in excellent condition and the one I found on the app was in good condition. I told him I have no problem taking the one in good condition. I was then told, they only have the excellent one in stock. I again showed him the app with the price stated as $279 in stock in Germantown. I asked if he could mark the open box down to honor the price listed online. He said it doesn’t work that way. I then asked if a manager could review the app pricing and see if he can make the adjustment. The rep said he was a manager and he wouldn’t mark it down. Given the fact that I waited 45 minutes to get to the point of purchasing the item, they didn’t have the sale items in stock, and they would not honor their online pricing I can only come to the conclusion that Best Buy is engaging in a bait and switch practices and is not looking to provide a good...

Worst customer service ever. I'm not sure why I waste my time going to the Germantown location instead of Rockville or Gaithersburg. Tonight I went into the store to return a TV that was a gift. Since it was a gift I didn't have a receipt, but I didn't think too much of it since I had an ID and would accept a store credit. When I explained my situation to the cashier she informed me that she couldn't accept the return because I didn't have a receipt. This was very odd to me because I know they have a no receipt policy. Instead of going back and forth with her I asked for the manager. The manager came over and I explained that I got the TV as a gift, but bought something that was better and didn't need it and I wanted to return it. She told me that the policy was that I had to have a receipt because they needed to scan a barcode for all TV returns. This is news to me because I'm looking at the policy that states "Except where prohibited, we require a valid ID for all store returns that lack proof of purchase." I asked her to show me policy that she was referring to and she would not. She told me to look it up on my phone or one of the computers scattered around the store. Again, I pointed out that I am l looking at the posted policy and she is incorrect. She stated again that she wouldn't take the new TV back because I couldn't prove that I bought it. Maybe I was being profiled, but this hasn't happened to me before. Since she wouldn't assist me now I have take time that I don't have to return to the store to hopefully speak to the GM. I'm not sure what it is, but this location has been going downhill these last few years. Even though I knew the policy, I came home to check online and as I suspected, there is no mention of a new TV...