T-Mobile — Local services in Gilford

We've had T-Mobile for 18 years. We've been getting the T-Mobile Tuesdays items for as long as they have been running the promo. Today we went in to receive the items, there's 4 lines on our shared lines account. Now they never make us bring all 4 lines in to get the the 4 items we're entitled to e just make sure we hit the redeem buttons on our tablets when we get home. 2 phones, 2 tablets. Who goes out with their tablets? Anyway today we went into the store to get the items and the manager says he won't give us the 4 items cuz we didn't have all 4 devices. This is how you treat 18 year customers? We will never buy our new phones (when we upgrade every few years) from this store. We recently moved to Gilford and see that this is how they treat...

Let me be clear...The ONLY GOOD THING about T-Mobile is the Manager Nigel at the Gilford store location. He is a saint, and I wish there were more of them.

We switched from Consumer to Business plans in January, and it has been an absolute nightmare. They're charging and refunding and overcharging our account left and right with NO NOTICE or explanation.

The online BUSINESS interface does not match the e-statement we get via email, and neither match the actual charges coming out of our bank account. When you call to ask about what the charges are, you get someone who is reading generic responses from a binder.

We are absolutely looking into changing providers because T-Mobile BUSINESS has been...

SCAM ARTISTS!! (PICTURE IS FOR PROOF) MY BILL went from $140 per month to $469 after they said my bill WOULD NOT change after they gave me 3 Galaxy S24s, because of the "new promotion" They obviously have no idea what there talking about and they are not to be trusted. Because of them I am CANCELLING my tmobile account and will get taking my...