Glen Rock central vacuum — Local services in Glen Rock

Want to warn future customers of this store that I was shocked at their lack of customer service and rudeness. I took my vacuum to be serviced and when I brought it in was told it would be evaluated and prior to any work I would be notified.

I was called and told nothing was found to be wrong but that I could have service for 90 dollars when I asked what the charge was for I was told to clean and replace a filter and it would look new. I declined the service which at this time I am trying to not spend extra money.

I went to the store to pick up my vacuum and was told I needed to pay a service fee of 20 dollars. Had I been told that from the get go I would have been fine with that. BUT the owner took the defensive route and said there was a list of service costs at the counter. I did not have my phone or would have taken a pic. The list was taped to a binder on the side of the cashier area. Unless looking for it or have it pointed out you wouldn’t see it. When I said that again I was told “Should I tape it to the window” I said yes you should or bring it to the customers attention. So I didn’t feel like arguing more so went to pay it with my Amex. Owner states he doesn’t take visa I said it’s not visa it’s amex. He said I don’t take Amex. Meanwhile there are two stickers on cashier area that says he does take it and a sign on his door that he takes it. When I point that out he states “ I am in the owner and I say no they charge a fee. “ again had he been polite and point out I am sorry I use to take it but would ask that you please pay with another card I would have been receptive. This owner is very unprofessional and they lost...

Biggest Rip off ever. This guy charged me $20 to replace and put on a belt and filter on my working hand vac. I went there often for 15 years and was never charged that kind of fee until this new owner took over. I only went there to buy vacuum bags, a brush and hose (which he didn't have mine) to get the filter and order a beater bar brush that was wearing down. My hand vac still worked just needed a new brush and filter to perform better. He says lets see maybe its the belt, I can put one on for you . I told him its not broken but you can put one on anyway, we can do that at the same time. I only needed the parts. I didn't need him to do it for me but I figured ok how much could that possibly cost. He wanted to charge me $10 for the filter that costs 3.50. Instead he charges me $20 for a belt and filter for a hand vac. I said forget the order for the things you don't have in the store and I paid and walked out. He won't be seeing me any more. I give him 6 month to a year...

Another business closed in Glen Rock but is said to be opening a new store in Fair Lawn. When? Hard to say at this time. See the phone number and follow the prompts and it will put you in touch with the staff.. This was another family business that was like a mom and pop store that knew your name, reliable and did quality work at a fair price. Ridgewood is now my go to. Parking was a worry but they have built a parking deck so that solves that worry. Thanks for reading and...