Phoenix Nails & Spa — Local services in Goodyear

If I could give this place less than one star I would. Absolutely the worst pedicure I’ve ever had. The pedicure lasted 15 minutes, Yes 15 minutes!!! I am not exaggerating. No massage at all for a $35 pedicure. She put lotion on my leg, but did not do a massage and then put hot rocks on it AGAIN no massage just one swipe up and down with a hot rock then took it off with a hot towel. I had already clipped my toenails so all she had to do was file them but seriously terrible pedicure.

I have been going to this place for 6 months for my gel manicure and this was my second pedicure. The first pedicure was about 30 minutes and was just OK but I thought I would try it again.

I got a gel manicure, like I have done there for 6 months, and in the beginning they were great and my nails would last a month. They progressively got worse and the only reason I kept going back is because my girlfriends go there as well so I wanted to get them done with them. This last time was absolutely the final straw and I will never go back. She did such a horrible job and my gel manicure is so thin that it chipped the next day. I was not doing anything crazy or pulling weeds or yardwork. She only did one coat of white for the French and one coat of the topcoat . My gel manicure took about 20 minutes and I counted the massage on each arm after not getting a massage on the pedicure at all. One arm massage was 23 seconds and on the other arm was 20 seconds. I paid $80 for a gel manicure and a regular pedicure and when I tipped her $10, which she absolutely did not deserve, but I didn’t want to be rude , she didn’t even say thank you and acted so rude. The entire appointment from start to finish with a pedicure and gel manicure lasted about 45 minutes total and that was including the time for her putting my sandals on my feet, helping my girlfriend pick out a nail color, and moving from the pedicure chair to the nail chair. The girl was so incredibly rude and so rushed that she could care less about the job she was doing and it was obvious she did not want to be there and be working. I will absolutely never go back to this place again!

Save your time and your money and go to a place that actually cares about the job they do and how they treat their...

Started out nice. The lady that did my pedicure was so incredibly sweet and just amazing. I lost my son this year and I never got my nails done. I showed them a picture of a pink and white ombré from the beginning. The lady that was doing my nails I told her that to. I realized that’s not she was doing so I asked her again after she did 1 nail and she said yes. I thought they do the ombré at the end then. Nope and when I said I’m so sorry but this is not what I asked for she said so a ombré now and got up raised her voice and speaking in another language. I felt sooooo incredibly embarrassed and uncomfortable. The manager I assume came by and said next time they will do that and it’s my fault I wasn’t clear? I am so confused about this and taken back by it I told her how they are making me feel. When I checked out the price was $115 and wouldn’t fix what was there mistake and yelled at me and just didn’t care. I don’t think they are going to care about this review either but it hurts so much knowing my son is dead and I do something for myself once and I get yelled at too. I still can’t stop crying about my nails. They are horrible and I really hate...

I decided to try this nail salon and had to end my manicure service prematurely. It became obvious the nail tech Diane was in a hurry to complete my manicure as she was hyperfocused on the customers walking in. In doing so she excessively filed my nails to remove previous gel polish, provided extremely hot water to soak my nails/cuticles, soaked my cuticles for less than two minutes and ended up cutting my cuticle to the point that it bled. What was most concerning is she did not properly sterilize the cuticle cutting tool before placing it back in her container. She simply wiped it down with alcohol after she observed I was watching how she handled her tools. However, she was eager to ensure I paid the $25 after I told her I did not want to continue. I pleasantly agreed to pay, but did ask to speak to the owner. The owner quickly became defensive and upset and stated accidents happen and that he had also just injured the client he was working with. He was by no means apologetic and simply minimized my concerns about service and proper tool sterilization. I would not reccomend their services to anyone as proper health and hygiene methods are...