Tropical Smoothie Cafe — Restaurant in Goodyear

Editing to add even though I've filled out the below link multiple times that they've requested I fill out... no one has gotten back to me yet and it's been nearly 2 weeks since the first time I've filled this form out.

Didn't want to do this, but since it's been 2 days of not hearing back from anyone nor getting a refund I guess I have to.

I placed an order at another location nearby (McDowell Road, Goodyear AZ) and received an email that the order would be ready at 8:36 AM. When I showed up at the location it was closed and no one was there. I thought possibly this was an employee no-show situation and decided to order the same thing again at the close by Cotton Lane, Goodyear AZ location.

The same situation happened at the Cotton Lane location. The email reported the order would be ready for pick up at 8:59 AM, but when I arrived at that time the location was locked and no one there. After waiting a few minutes an employee did show, letting me know that their hours have changed and the manager has not changed the hours yet. The new opening time is 10 AM. I left, as I wasn't waiting around for an hour for a smoothie.

I'm now out money for 2 orders for the negligence of likely the same manager. I will continue to post bad reviews until someone gets back to me. There is no reason you couldn't have updated your hours within your system so you could have avoided...

TLDR: Found styrofoam in my smoothie, employees distracted, pricey for the product received

My over all experience was disappointing. When I walked in no one said anything to me despite both employees turning and looking up at me. The employees were nice when they acknowledged me, but were significantly more focused on their conversation than working. The distraction is probably why I got my smoothie with STYROFOAM added in! Not just one small piece either, multiple pretty big chunks. I didn’t see them until the end because of how thick the drink was. The smoothie itself tasted just ok but I would not have come back based on its flavor. I got the sunrise sunset and it tasted of bananas, which is not a flavor in that drink. It was just kind of mediocre to begin with and then also had trash in it. The atmosphere was similar to pretty much every other smoothie place. The only seating was bar stools or those small metal chairs that are pretty uncomfortable. I definitely don’t recommend coming to eat-in or hang out here. Easy to say I won’t be...

Worst experience. Avoid this place. Slow service the order sat on the back counter, they said because they didn't have the full order available. They overcharged me for food they did not have available. I have been told for 3 weeks now that I would be refunded and have not been refunded. Reached out to corporate and they do not respond. Talked to the store in person and on the phone and they said my refund would be sent back to my card and nothing. I asked them to issue the refund on the spot and they told me that their manager has to text in about the refund to authorize it. Then when I called them they told me they sent it to "HR" and they would issue a refund in 2-3 days.

In addition, they do not have working bathrooms for their customers at this location. When I called them 2 weeks after visiting their place to inquire about my refund status I mentioned the bathrooms being broken as well and they said the bathrooms are...