Granbury Furniture — Local services in Granbury

Terrible customer service would not recommend to anyone! You spend so much money to not get what you paid for that is made to only fall apart in a matter of no time. We will never spend another dime in this store! No! I don't want a refund I want what I paid for and No we didn't get an upgraded bed as you were trying to have my husband take a different bed after waiting 2 hours to find the bed we paid for! After YOU called and left a message and stated the bed was ready for pick up. Also, I don't care that you are in the middle of an audit not my problem and being in customer service myself you should never disclose behind the scene issues with paying customers! They may have won this time, but it will definitely be the last. You have...

We purchased an entire living room set and within 3 weeks the couch was broken. I contacted the store and they told me it would be replaced. Since then I have been given the runaround as to when it was ordered, then told it had shipped, then told it was on back order.

The store had never contacted me, even after they tell me “I will update you on Monday” (this has happened 3 times now). There is no communication and I question if they even ordered the replacement couch.

I would strongly recommend going to a more...

Selection was limited. They are having a closeout sale. Prices are about 50% off they say. Sooo, it's a pretty expensive store. Their half off is regular price everywhere else. Like cowhide rugs are $300 to $500. The people are nice but merchandise,not so much. If you are bent on rustic /southwestern accessories, go to the one in Lampassas Texas. That store is clean,neat,well organized. It's like getting list in a daydream so make sure you have a little time to spare. This store needs to go there...