Burlington — Local services in Grand Island

JULIE, the manager at the store is a RACIST and a SORRY EXCUSE OF A MANAGER. My mom bought two jeans for my dad (different size Incase the first didn’t fit) a couple days ago and they return to the store to change the jean that didn’t fit. First they said the jean serial number was not in the system then they said that it was probably stolen or were lucky to get it for free because the jean did not appear in their system. My Parents came back home very insulted and unhappy and I checked the jeans skew and receipt and surely the 2 jeans show up on the receipt but with the same serial number TWICE. This is clearly a mistake by the store. Meanwhile, at the store they were mistreated and profiled for being Latino, said she didn’t understand them bc of the language barrier. She tried provoking them saying that they are liars and saying that my parent were the ones at fault for not review their receipt. At the point my parents just wanted the receipt back and wanted to leave but she decide to not hand them their receipt back till she had completly finished insulting and saying what she wanted. Her intention were to preovoke my parents in order to call the cops and have a better reason to kick them out. When my dad said he did not want to hear anymore o her insults and just wanted to leave with his receipt JULIE the “manager” said “I do not want to see your save again in my store” this was her response for a customer simply asking for a a refund on an item with a receipt. Dead beat people like JULIE do not deserve to have that type of position, terrible customer service and blames their own mistake and their employees’ on their buying customers. Be careful with this sorry excuse of a MANAGER, she does not understand reason, and she seems to not have supervision or performance reviews by any superior. Guess Burlington must be performing very poorly to have to put a useless and rude person as a their store manager. Hopefully she gets what’s coming to her because people that don’t have any respect for others never get...

Was just in this location last night. I have never been so uncomfortable inside a retail store. Clothes and products alike were intermixed and strewn about the entirety of the building in piles on the floors, shelves and racks as though a tornado had hit. Some products were torn open and at one point I picked up what turned out to be an empty beverage bottle on a pile of random products which was revolting. The clothing sections were intermixed and impossible to navigate. Men's and women's clothing as well as sizes were horribly mixed together. The few clothing items I did find I was unable to try on as the fitting rooms were permanently barricaded and closed? I'm not sure who manages this location, but there is no pride being taken in this store by any of it's employees if it's reached this state of disorganization and chaos. There was only one person working the registers so it took 20 minutes to buy one pair of pants as the line was badly backed up. I will not be returning here. It was the most haphazard and disappointing experience I have ever...

The prices of clothes and other housewares are amazing, yes, we are very much aware that the store is a mess, and yes, the staff are very much doing everything in their power to clean it up. The employees aren't at fault for the amount of products on the ground, it's sincerely all the customer's doing. It's almost impossible to pick up all the mess the people leave because the store is extremly short-staff but sincerely from the bottom of our hearts we are cleaning up and making things look pretty for both me and you, everything we clean and organize - just gets trashed the next day by none other than the customers! It's infuriating so if you ever don't want something, please put it back where it belonged! Thank you. For those saying they will never come back, so don't, easy as that. Please do your part and put something back on the rack or shelf, it's so simple but means everything to us. It's hard to close shop when people regularly buy here so if you don't want Burlington to shut down, help your fellow retail workers, we are...