Apex Appliance Inc — Local services in Grand Rapids Charter Township

I recently had my first - & likely my last - experience with APEX Appliance Services. Upon scheduling the appointment for my malfunctioning washing machine, I was told it would cost $97 for the service tech appointment. I was told there would only be an additional charge if I needed parts to fix it. Well, to my surprise, I owed an additional $45 before any purchasing of parts to fix the washing machine. Now, I wouldn't be this upset, but I was told something different upon scheduling the appointment. To be honest, I would have scheduled with a different company if I would have known it was going to cost $142 just for the service tech to come at my house. What a rip off. Not to mention, the mess of dirt & water on my floor from his handy work that was left for me to clean up after he left. I was told there was nothing they could do & I should start looking for a new washing machine. Thanks, APEX Appliance - Glad I paid some stranger $142 to tell me the same thing my dad said to me for free. Oh, & leave me with a mess to clean up after his work. I'm out the money that could have went towards my new washer, but at least I know who I won't call again to service my appliances...

Worst experience ever.

Our refrigerator went out, so we found Apex and called them. Described the problem clearly - compressor working hard, but refrigerator not cooling. Gave exact model number, and were assured that they do work on this brand and model.

When technician came he declared that they "don't work on sealed systems". Which is basically the whole refrigerator - compressor, condenser, evaporator, tubing, freon... Then technician implied that my wife was not capable of describing the problem... When it's really their secretary who was not capable of taking in the details of the problem.

When I asked to explain what exactly they work on, if they don't work on any of the important parts of refrigerator, and why didn't they tell this little detail before - technician literally run away from the house. Later they send us the bill for the visit. $87. I send back the explanation letter. They send me back bill with $50 fee on top.

Stay away. Do not call them for refrigerators. If it's not a light bulb - they won't be able to fix it, but sure will charge you...

I reached out for a Refridgerator repair and they charged me a service fee of $97 and quoted me $800+ to repair two issues which they were “unsure” of which the problem was. They said if that doesn’t fix it, they’ll go back to the drawing board. I asked if I should reach out to the manufacturer considering the refrigerator is not that old and they said no definitely do not do that. I decided to get another estimate and I did not want to spend that much money on fixing a refrigerator. I called the manufacture, and they confirmed that the part might be covered under warranty and pointed me to a local company in Grand Rapids to come and check it out. That company came out and diagnosed the problem in less than 20 minutes and said it was a drain tube which cost $39 to replace that company is Bigelow appliance and I highly recommend them. Never use Apex. It is highway robbery that they would try and scam somebody like they did to me so beware.

Also, not very professional that they attached our emails to this post that did not show a happy client as...