Design Within Reach — Local services in Grand Rapids

I'm so disappointed with our experience. We ordered a very expensive table, chairs and credenza in February or Jan, it was delayed from April to June. Totally get it, it happens. We received delivery last Friday, the store paid for over the threshold delivery instead of assembly. We called the store and Ryder returned later in the day for assembly, just to find the base of the table was missing holes for one of the leg. Ryder took the base away telling us it would drilled with approval from DWR and returned to us on Tuesday. They returned on Tuesday, not realizing the base had been taken back to Ryder Last Mile. I got a call from Ryder Last Mile to approve the holes being drilled, which I did not do as we want DWR to approve and be responsible if something happened. Since then, we can't get a hold of either manager so now I have chairs, credenza, table top and no legs for it. I'd recommend Ethan Allen for future purchases. Hope we get the legs soon, as the top is just lying on my dining room floor. Disappointed in the lack of professionalism for such an expensive store. I've had more help...

Truly awful experience ordering an Aeron chair from this location. I was shipped the wrong chair, a smaller size and different color than what I ordered. I was assured the correct chair was in stock and would be shipped to me immediately. I called twice more the following week after not receiving a shipping conformation for the replacement chair, and each time I was assured it was in stock and would arrive soon. Over a week later I called again and was told the chair was on back order and would not arrive for several months.

There was zero communication from DWR to me throughout this process. Several times I was told I would get a call back, and never received the call. When I finally cancelled my ordered, it took 5 days for my money to be refunded.

I'm not a big complainer; I get that mistakes happen, but I've never had a worse...

Visited the store at Bretton Village in Grand rapids. Really really great service from Mallory Berg! Wanted to buy a Noguchi cocktail table. Not only did Mallory advised me that this table, regularly priced at about $2,500, was going to be on sale in about a week -- 20% off. She also advise me that, as a first-time customer, I could get free white glove shipping, including un-boxing and set-up, to my home in remote Northern Michigan, some 300 miles from the store in Grand Rapids (a $499 value!!)! Mallory helped me with the sale when the time came, and also helped me get the free shipping. Mallory, you're a TRUE SALESPERSON and Design Consultant!! Highly recommended and...