Windsor Cottage — Local services in Grand Rapids

Not to sound hyperbolic but absolutely one of the worst experiences of customer service in any of our personal encounters.

My husband and our two friends went to see Windsor Cottage's offerings of dining and living room furniture. We barely entered the store when a vertically challenged man sporting a beard and wearing a red sweater shouted that we're to browse in a clockwise pattern.

Two of us had questions about several pieces but the same man waved us away in a dismissive manner. It was then that our friends exited the store after that last insult. Afterwards he added being "pressed for time because of the busy nature of such a high end establishment."

There's more to tell but these three episodes are enough for anyone to draw a picture of the unprofessionalism behavior exhibited here.

In fairness, the furniture selections were beautiful, plentiful and varied. That said, a one-star rating is still too generous for a shop managed by petty despot who's...

Whoever answers phones is very Snooty Really takes over the conversation with rude authoritative tone.

Me: Hi if I drop off some furniture do you guys purchase it? (Like the consignment store I worked with a few years ago)

Him: WHOA WHOA WHOA HOLD ON first of all NOBODY drops anything off with out our approval 2nd of all we only deal high end near perfect condition furniture.

Chill out bro nobody is attacking you it was a...

Called the store and introduced myself and my company, the person that answered the phone was extremely rude, said he couldn't talk and when I said could I call back later he flatly refused, this man answered the phone on 3/27/18 at about 4:40 pm. Not someone I would have working with customers, turning down potential opportunities for growth. If the owners are reading this please remove this individual from...