The Gaming Warehouse — Local services in Grandville

EDIT 2/9/17: I've spoken to the owner who was very concerned and listened to all of my feedback and is taking action regarding my complaints. Ladies, if you have ever felt like I described in my original review, please give TGW another chance. And if you ever feel like you aren't being treated properly, please talk to the owner - Mike - as he's very receptive and does care about his customers. Knowing that this is being taken care of, I feel comfortable shopping here again and sending my own customers over as well.

ORIGINAL REVIEW 2/5(ish)/17: I'm hesitant to give this place a negative review because I used to work here way back and have great respect for the owner. Let me get into it though. The selection is fantastic, the store has come along way and every time that I've gone in, I can usually find something pretty quickly that I want.

My biggest issue is the customer service. In 2016, I visited exactly 5 times. I was greeted exactly 0 times. I was asked if I needed help 0 times. I was ignored when I initially asked for help 4 times. I will likely not return unless I start hearing that things are changing.

I work at another game store now and I frequently have other female customers who now refuse to shop here at TGW because they feel they are completely ignored by staff, whether it be like my experience where we're not greeted or where all conversation is directed towards whatever guy they may be with at the time.

It's 2017. Gaming - video and otherwise - is not exclusively a male hobby. Nobody is asking for the staff to treat us specially, but a greeting and basic customer service would be nice. Please sit down with your employees and make them realize this. This place was too awesome back in the day to fall prey to...

Looks like Gaming Warehouse is off my list. I bought 40$ worth of gaming stuff last night. I have spent over 200+$ there. I know the people by name and they know mine. I tried to return a controller that was broken today without a receipt that I purchased last night to the same guy that sold it to me. He even said "welcome back" when I entered. He would not accept a return... OR A SWAP OUT!...... I was like "You know me. You even know I JUST bought this last night. I live literally around the corner and shop here all the time and you know that. I am not even asking for my money back... just a working controller if you got it. I am sure there is something you can do.".... NOPE. He answered by quoting their return policy and said if I don't like it I am "more then welcomed to leave." WTF? I wasn't mad or even expecting resistance at all. I left the broken controller on the counter and silently walked out keeping my rage inside. Knowing them, they will probably repackage/resell it to another victim and hopefully they will lose more customers because that is what they deserve. I understand policies and on the other token I understand what customer loyalty is. I also understand that this individual has all the power to override anything (I have seen him do it before for his "friends"). Asking me to leave was the dumbest thing that he could have done. I want all reading this to please genuinely consider never shopping at Gamers Warehouse. They will eventually get what they deserve.... a...

Thought it was a good place but they are weird.my brother was a big costumer of theres and me also and my wife but now how they treated my brote I am not a fan he has never returned anything to them.i know this since I am always with him when I go there and they sed he returns things too much. When we never return things the system we bought didn't work so we brought it back and they sed we return things too much.there was some guy there who we never met since we only go there and the guy sed yeah he returns stuff at my shop all the time. My brother has a disability where he need help in life I always drive him he never goes any where els we have morels were not trying to get you guys it was just a broken system. But they thought to treat him with disrespect now I'm on here to show this astablishment disrespect. I think they need to there loyal customers some respect but obviously don't care so I am stating this for people who like this place they don't care about you. I will not suggest this place to people I will not buy gift cards from this place it was his favorite place to go and you guys ruend it. I wouldn't of even taken a refund from you guys if u guys would go just been nicer to my brother he...