Northbound Outfitters — Local services in Grayling Charter Township

You need to buy your skis and ski apparel from Northbound Outfitters / Cross Country Ski Shop. Seriously. Right now.

I'm a first time cross-country ski buyer, so I come with all the nerves, absolute cluelessness, and "I'm going to get ripped off" paranoia. I also live in Utah, so I was x2 on all the emotions above.

Northbound Outfitters / Cross Country Ski Shop ABSOLUTELY blew me away. There is literally no reason you shouldn't go with them if you are local or buying cross-country (no pun intended). They price match, so forget your worries there. They have the best customer service of any shop I've seen. I'd called them at least 10 times since purchasing the skis with random questions and they answer them all. My boot was a little big, so they immediately sent me a new boot (they covered the shipping). At the time of purchase, they customized everything to my individual specs.

People! Use this ski shop. You will not regret it. I give them my full recommendation. And no, I'm not related to the owner. 100%...

I have never been disappointed with anything I have ever purchased at Northbound. The staff always goes above and beyond. They are kind and helpful. Grayling is a small town and sometimes it is hard to find what you need and shop local. The quality of merchandise and the amazing staff make it easy to They were a little to big. Northbound could not get the size I needed (the manufacturer limits the amount they can receive.) This hey could be purchased directly through the manufacturer. Northbound refunded (what had been purchased as a gift) and encouraged me to order them directly. This meant that they did not receive any amount from the sale. That is just one example of how they go above and beyond to make their...

I literally just did my first skate ski ever today and went here after on the suggestion of a friend. Was that ever the right call!!

I mostly want to use this review to give a massive shout out to the floor person, Emily. She was incredible and picked up on quickly what I was going to need and that I would grow quickly. I felt like Emily not only understood what I needed on a pretty tough budget to stay under but she took on helping me find everything I needed with a zest that just made me want to go ski and write this google review. Absolutely amazing experience, and A+++++ job to Emily. Oh, and Bob was great too!

Thank you Northbound Outfitters-- can't wait to use...