Signature HealthCARE at Jefferson Manor Rehab & Wellness Center — Local services in Graymoor-Devondale

Before I rant let me say that the nurses and aides here are phenomenal. My mother in law over the last 2 years has had 3 stays in a rehabilitation facility and by far the quality of care she has received from Jefferson Manor has been the best. Thank you to all of the staff that makes this happen. Now for my rant. The food service here is TERRIBLE! For at least the last 3 weeks whatever she has chosen for breakfast, lunch, or dinner has been mostly incorrect. She informed me about this 2 weeks ago and either my wife or myself have been a witness to the errors. For 3 days in a row she was served a cheeseburger because according to the nurses, the kitchen didn't have the food that was supposed to be served. My wife has asked the nursing staff about it and she was told that they have a new manager for the kitchen and that he is very inept to the problem, saying that he tells them that he doesn't know why these things are happening or he ordered it and it wasn't delivered. I was there this past Friday and she was supposed to get a fried fish sandwich but was served a baked piece of chicken and French fries. Nothing that was supposed to be on her plate was there. Again it least it wasn't another cheeseburger. During this visit the patient that she shares a room with has also received the incorrect food. Once again the staff told us that the items were unavailable. We pay roughly $13000 a month for her care and one would think that for that amount they should be receiving the food that they are expecting. But that hasn't happened in weeks. Shame on you Jefferson Manor! Please do better! If your food matched the quality of care that is given you would be the best facility in our state. But alas it isn't. Not even close. Please fix this or unfortunately we will be looking for another facility soon. Lastly I want to commend the nursing staff and their assistants for the exceptional care that has been provided. That is the most important thing. Being served a cheeseburger for 3 days isn't but maybe letting them know prior would be beneficial. I hope that this review will help all of the patients and Frontline staff...

One star is the lowest rating I could give but in reality it should be 1/2 star.My sister was admitted her for some short term rehab and the calamity of errors started on admission. Sister is Type 1 diabetic, permanent trach, amputee, non-verbal, oxygen dependent. . Insulin dependent etc....Night of admission no oxygen concentrator set up in room, no suction set up. Sister without oxygen for short time while nurse slowly found while she complained of being the only nurse. Next day in Administrators office. Over the next few weeks her insulin was missed one evening, a staff person called her "FAT". Was there 2 weeks before she got a bed bath even though she has scheduled shower days. Was also admitted to help with some wound healing, daily she was left sitting in feces for hours. Then to top it off a night shift nurse decided to cut her toenail (which got infected). One of the first things you learn in nursing school don"t cut diabetics toenails. Daily I was in administrators office complaining. He was the bright 1/2 star in all this. He tired to correct problems unfortunately the nursing staff, nursing administrative staff were unable to answer call lights, or position residents, or clean up any accidents. On the day my sister was being discharged was the first time one of the MDS nurses even said hello to me. I have lived in this community numerous years, worked long term care for numerous years, Jefferson Manor and Jefferson Place were the premiere facilities you wanted you loved one to go to. No longer. Read Signatures Mission Statement very thoroughly but please don't be fooled. Unfortunately we are still living the nightmare since a nurse went out of her scope of practice and...

My dad was in Jefferson Manor in February 2025. He was in another rehab in November 2024 and that was an awful experience. I was worried about what his second placement would hold, but read all the reviews and they were spot on. Jefferson Manor is a great facility for rehab and wound care. The staff really do care and get to know the patients and their needs and likes. My dad is very particular, as are most older folks, and they were so good with him. He really, really like and enjoyed Nurse Tyson on night shift. He was SOOOO attentive, personable, and caring. Nurses Lynn and Kim on dayshift were equally kind, caring, and personable. If my dad asked for anything, staff would do anything in their power to meet that need/request. Everything from chocolate pudding to a different bed. They made it happen!! I couldn't believe it!!! Staff at Jefferson Manor communicated with me every step of the way. Discharge was seamless. The social worker was amazing and super skilled in her job. Our last rehab left us with NO referrals upon discharge, and the social worker never called me back at that facility. The social worker at Jefferson Manor made going home super easy; a true seamless transition. Again, I couldn't believe it!! Seriously, if you need a good rehab place for your family member, please consider Jefferson Manor. I would definitely take my Dad back, if needs to be there. The first rehab was horrible, but the facility was beautiful and impressive. Jefferson Manor is an older building facility, so it does not "wow" you with its appearance. But it is clear that they spend their money on people. People who care and...