911 Tech Repair - Cell Phone & Computer Repair - Grayslake — Local services in Grayslake

911 Tech Repair exceeded all my expectations with their exceptional communication, unparalleled technical prowess, and unbeatable prices. From the moment I reached out to them with my device issues, their responsiveness and clarity set the tone for an outstanding customer experience.

Communication is often the cornerstone of any successful business, and 911 Tech Repair truly excels in this aspect. They were prompt in responding to my inquiries, demonstrating a genuine commitment to addressing my concerns and providing clear, concise information every step of the way. Whether it was via email, phone calls, or in-person interactions, they remained consistently attentive, courteous, and knowledgeable, ensuring that I was kept informed and reassured throughout the process of finding the issue and attacking it and overall building my pc and installing the operating system.

But their excellence doesn't stop at communication; their technical skills are truly remarkable. When it came to diagnosing and resolving the issues with my device, 911 Tech Repair demonstrated a level of expertise that instilled confidence from the start. they showcased a deep understanding of the intricacies of various devices, swiftly identifying the root cause of the problem and implementing effective solutions with precision and proficiency. I was thoroughly impressed by their attention to detail and commitment to delivering results that not only met but exceeded my expectations.

What's more, their prices are incredibly competitive, making quality tech repair accessible to everyone. Despite offering top-notch service and expertise, 911 Tech Repair remains committed to providing affordable solutions, ensuring that customers like myself can access the assistance we need without breaking the bank. Their transparent pricing structure and commitment to fairness further underscore their dedication to customer satisfaction, making them a standout choice in the realm of tech repair services.

overall, 911 Tech Repair sets the bar high with their exceptional communication, unparalleled technical skills, and unbeatable prices. Their commitment to excellence and customer satisfaction is evident in every interaction, making them the go-to choice for anyone in need of reliable and affordable tech repair services. I wholeheartedly recommend them to anyone seeking top-quality repairs coupled with a seamless...

First off, I'd give ZERO stars if I could. The disorganization of this establishment is ridiculous. My husband brought our baby monitor in at least 2 months ago because it wasn't charging. The clerk (who told me today he was one of the owners) said he would let my husband know what the situation was and would then be able to order part/parts if my husband gave him approval. He (owner) never called my husband. My husband left 2 voicemails and was never called back. 2 weeks ago I went in myself to see what was going on. He said he had left my husband a message that he knew which part needed to be ordered. I told him he had my approval to order the part and fix the monitor. I also gave him my number to call. After 2 days I still had not heard from him. I went in AGAIN and he said one part had arrived but he was waiting on another one. I told him at that time if it was not completed that day, since he had the monitor for 2 MONTHS, I would be picking it up even if it wasn't finished. He did call me that night saying he was working on it and it should be done at the end of the night. I went in today, 3 days after, and he said he was now waiting on MORE parts. As other reviews have mentioned, he acted as if he had no idea who I was. "I'm here for the monitor" blank stare, "The touch screen?" "Nooo, the baby monitor". '"Ohhhh, well I am waiting on another part" More was wrong with the monitor...apparently. I asked him to just give it to me. He said it would take a few minutes to put together, now I know he probably had no idea where it was because when he came back and I left, my husband pointed out the screen was missing. I went BACK in and he said "ohh, it must be stuck to something." I commented on his disorganization, inability to return phone calls, and overall inadequacy as a business owner. I mentioned that he hadn't even offered to repair the monitor at no charge. He responded by saying he would do whatever he could to rectify the problem. I was so angry that no way was I having him keep our device. It was probably further damaged by whatever he did (OR DIDN'T) do in the 2 months since he has had it. NEVER AGAIN will I go there. If you have anything besides an iphone/ipad or cell phone screen to be repaired don't go here, he has no idea what he is doing, and even if he does, he has no customer service skills...

I took my computer in September 1, 2015. Today is February 27, 2016. I have NEVER received a call from them. When I originally took my laptop in, it was supposed to take approximately a week to fix, 2 weeks later I still haven't heard a word so I went to the store. At the time I was told that they took my number down wrong so they couldn't call. Understandable, mistakes happen. They still needed some time because a part they needed was going to be in at the end of the week. Another 2 weeks passed and I did not hear a word so I went back. The part was still not in. I went in another 4 times and it was always the same story, at the end of the week., we will call you. Not a single courtesy call. No communication at all. The laptop belonged to a small dog rescue so we really couldn't afford anther one, fortunately a supporter donated a new one. I think it is appalling that they could not make a single call. I made 6 visits, never an apology but always a strange look, they had no idea who I was even after all the visits. They have that laptop to this day.

In response to the owners response:

I find it laughable that you say I was there twice. I was there a total of 6 times and each and every time you said you were waiting for some hinge. Amazing that I receive voice messages daily yet you couldn't leave a message. And again, I came in 6 times between September and December and each time you looked at me as if you had never seen me and I had to repeatedly go over who I was. Yes the last time I was there I told you if it was not done, I would bring the dogs there since I had no way of posting them. Your service and inability to tell the truth...