PuroClean of Green Bay — Local services in Green Bay

Long read but worth it (please make sure to see update at the end of the post): I am not sure I have words to express my extreme agitation with this company. I work in insurance at an agency. I had called the Oshkosh office (whom I have worked with many times in the past and found to be wonderful) to come handle my claim but they did not have the personal, so they dispatched the Green Bay office that is under new ownership of Bob and possibly others. The first contact went well when they packed out my belongings after a small fire. It quickly went downhill from there. After a month in a hotel my belongings were returned. Within hours of my furniture being returned to my apartment a horrific odor presented itself. I called and emailed with them several times regarding my concern. After several weeks they sent Rachel out who agree that there is an odor present. She insists that it is not coming from the furniture. I have asked them to remove the furniture from my home and they have failed to comply. They keep insisting that the furniture is clean. Clearly common sense is not a strength of anyone in this company. I had been back in the unit for 2 days prior the furniture returning and no smell. Furniture comes back and now a ongoing smell. It has been over a month of living with this smell and at this point I have zero faith in this company at all. Communication has been spotty at best. They expressed to my agent that they are afraid that they will not get paid for their services if they admit that they could not get the furniture clean. They would get paid their job was to attempt and hopefully get it clean. They failed and now they are continuing to fail by not addressing the issue in a commonsense manner. The company in charge of my soft washable items Smoke out that they subcontract with had to wash my clothing, blankets and other items over 5 times in order to remove the smell. Those items still have not yet been returned so the odor is not coming from them. Ive added a few photos to show how I am trying to deal with the continuing odors. It has been almost two months of living with the smell and still no resolution or response from company on what the game plan is.

updated 08/21/2023: It took me a good long while to updated due to the prior horrific experience. But to be fair once Brandon Peronto who is Account Manager showed up in my work office just doing his rounds and I had him come in my office and close the door that is when things turned around abruptly for the better. Brandon is a reasonable human who listened to my concerns and was able to help me get resolution within the week. I was able to replace my furniture and that and a good carpet shampooing once the smelling items were removed was able to resolve the stench in my apartment. I will update my rating to a 3-star review based purely on my interactions with Brandon. I have noticed however that there are random small things missing from my items along the lines of 2 items from my knife block ect. I do feel like that may have been done by staff that were sick of dealing with my insistence that they handle my claim correctly. Not enough to bother me but does make me laugh at the...

A bio hazardous team is something you never think you'll have to use when it comes to a loved one's passing but last fall my wife and I were in that position. We had received quotes from two teams, one of which was unbelievably insensitive and rude to my wife and I, in an already horrible situation, and the other was kind but not wanting to help until we had figured out the home owner's insurance. Then we were given Mark Mazzoleni's information. He called us back right away and within a few hours met us at the house. Being a young couple, who clearly had never dealt with anything like this before, Mark went over what we had for the owner's insurance, answered questions, asked questions in a respectful way, and talked to us about the process. Throughout the restoration process Mark did an awesome job communicating with us and the home owner's insurance team. When the time came he even walked through the house for the first time with us. At one point my wife and I felt so overwhelmed Mark sat outside with us and answered two pages of questions, some that did not even have anything to do with his job or team. Mark's team at PuroClean Property Restoration Professionals were also so kind to us. One day we had to stop at the house to drop something off and they said their condolences to us. It was really nice knowing that the people who were working on the house I had grown up in actually cared about our feelings and were sensitive to them. We cannot not say enough how much we appreciate Mark and his team at PuroClean. Thank you...

Had water damage back in December '24. Very fast response to start the drying process before mold happened. I was told they'd be back in 3-4 weeks to start the the drywall and floor repairs. It's now September 15th 2025, I've called Bob 2 times and was told that he would put us on the list. Why weren't we on that list right away? We still haven't heard anything from them. NOT a way to do business!!! Now, im looking for someone who will actually show up to do the job they were hired for. Called the insurance adjuster to let him know of my expand said I wouldn't recommend this place anymore.

Can't respond to the comment they made, so I am updating the review. Still a 1 star rating, they obviously didn't read the comment due to the fact that I had said I had contacted Bob twice in the past. Why in the world would I contact him for a 3rd time. If I'm not in your records then you're the one with the problem. Why would Bob not call me back to ask more questions. That's how a business should work. That is how customer...