Wenz Home Furniture — Local services in Green Bay

Wenz and Desiree were awesome to deal with!! I will go to them for all my future furniture purchases.

A little background on our experience. We had placed an order with Steinhalfels furniture for a Palliser sectional and then approximately 1.5 weeks after the order was placed we received a call from them stating the price was wrong and we owed them more money. This was conveniently right after the promotional dollars we had to another furniture store expired. After talking to the manager, Jon Tiedeman, we were told there was nothing that could be done because they were the only store that could get the couch we wanted. Jon was not helpful and extremely arrogant. He stated I owed them ~$1500 or they would cancel the order and the price would go up even more. When I asked to speak with his boss he told me "he doesn't concern them with day to day business" and he had authority to do what he needs to do but just wouldn't cover the cost and would not let me speak with them. After several phone calls and emails he then gave me a "gracious" offer of $200 off. The catch was after looking into the numbers, he just inflated the cost of the couch and warranty to offset the $200. This is just slimy and shady business practices. After I brought up WI law and that what he was doing is illegal, he told me the have a clause in their terms that allows them to audit and adjust pricing after a purchase. Seems to me like you would only have that if you plan to take advantage of your customers. After leaving several voicemails and emails I found out that Jon just cancelled my order without my consent. Never once did he offer free delivery or anything to work with me at all. Needless to say, we will never shop there again because of Jon and Steinhalfels sales practices.

After looking online for who else sells Palliser, I found Wenz. Desiree helped me find the same couch and worked with the manufacturer to get me the best price and was very responsive and professional. She even sent me quotes on the options on her day off to make sure we didn't loose any time. The entire process was very painless and actually quite enjoyable and to top it off, they are delivering a loaner furniture set while I wait for the new one to arrive free of charge. By far the best furniture store experience we have ever had and recommend everyone to...

Wenz Home Furniture has above and beyond customer service! They really know how to take care of their customers.

After being ignored at a big name furniture store, my husband and I drove by Wenz and decided to stop in. As soon as we entered, we were greeted. The sales person allowed us time to browse the store while offering help if we needed it. He even offered us something to drink! He did a great job in not hovering and was very knowledgeable about the products the store carried. When we found a sectional we liked but didn't love, he told us of upholstery options and their 100% satisfaction guarantee. If we bought it and didn't like it, we can choose a different material, exchange it for a different piece or receive store credit. It was a win-win situation, so we decided to give it a shot. It took about a month for us to receive the sectional we ordered which was a lot shorter of a time range than the sales person estimated. Also, while waiting for the piece we ordered, Wenz offered a free furniture loan which we took advantage of. Of course the piece isn't the best or most stylish, but it's clean and neutral toned. I was ecstatic. I liked the sectional we ordered, unfortunately, we didn't love it due to how it was made. This was a problem with the manufacturing, not the store. Wenz immediately rectified the problem and worked with us towards a very fair resolution. Not only were we contacted through email, but also, personally, through the phone. I am beyond satisfied and impressed by the customer service they provided. I would recommend this business to anyone and would definitely shop...

We've been to every furniture store in Appleton and Green Bay looking for an electric reclining sofa. Everyone says it will be 6-8 MONTHS to receive something!!! AAAHHHH😩 Stopped into Wenz's, was immediately welcomed by Sarah. 😊 No pressure, gave us space to browse. When she saw we had taken an interest in a certain sofa and were playing with the buttons, she showed us all the features, told us about the inventory they had and answered all our questions. Showed us the binder of incoming stock. Said they have trucks arriving daily!! They seem to be the ONLY furniture store who thought ahead last September to order lots of pieces for the big rush in late winter and early Spring when everyone gets the itch to remodel or replace their old stuff! Very relaxing and enjoyable experience. Bought our sofa there and the short wait for approval was no problem, as she offered us water or soda. They offer 6 or 12 month financing with $0 down! During the special Presidents sale, they offered 18 months financing! Looking forward to delivery as they offer free delivery in the area, along with set up. Said they will plug it in and be sure it works before they leave! WHITE GLOVE SERVICE! Their prices beat all the competition's prices and the store is neat and well organized. Quality furniture with EXCEPTIONAL CUSTOMER SERVICE!! Highly recommend and will definitely return when it's time to purchase more furniture!! Thank...