Furniture Fair — Local services in Green Township

The showroom and in person attention was great. I bought 2 couches and a sectional from this place. I got the sectional home and realized the other 2 couches would not fit so I had to return one of them (still at the Fairfield store for delivery). I cancelled the couch and delivery and just picked up the other couch. I called and spoke with Furniture Fair and was told that a check would be mailed out for the refund amount (paid on debit card $800 and $2000 financing). I called a week later after not receiving a check. They then said they refunded it on my financing credit card. I explained that is not was I was told and I want it refunded on my debit card. After much more waiting they agreed to mail a check, again. I received the check and it was not even for the full amount of the couch! I called as soon as I received it and was told to call back the next day because the person I needed to talk to is not there. I waited a day and called and was told that I have to wait 3 MORE days to speak to another financial employee! How hard is it to communicate and get refunded for an item that I NEVER picked up!!!! Not to mention on my invoice I am charged for delivery when I never received it. The employee told me they did not see the charge on their end. It is plain as day on my invoice. This has been the worst experience that I have EVER had with furniture. I will NEVER shop here again or recommend this place to ANYONE. It is a great store if you have no issues but as soon as you have one or need to communicate with someone, you will get nowhere. Communication is horrible and they do not put any effort into customer service once they...

I spent over $1,000 on two bunk beds and four beds to go on the bunk beds for my four children and within four months a few of the beds started to push in that's when we noticed there are four thin boards in each bed and nothing else just wood my children don't have beds to sleep on now I complained to the manager in the store and the manager told me that I have a warranty for $61 and some change off of each bed and they don't sell any twin size mattresses for under $283 now on top of the fact they don't even have the mattress that I bought from the start in the store so I have to take a loss and spent so much money on beds and it hasn't even been 9 months i never felt like i wasted money so badly the one thing that made me comfortable was knowing my children were and now i keep catching lay on the floor as if i didn't go out and try i REALLY deserve my money back or new mattresses this place is horrible when i went inside the manager had a salesmen show me the most expensive mattresses they had in the store to help me! I would love to hear from corporate i want my money back so i can get my children what they need elsewhere I've never had a problem like this going anywhere in...

Do not waste your time scheduling a show room appointment. I made an appointment days in advance, outlining the pieces I wanted to see. The staff had no clue I was coming when I arrived. I was then asked what items I was there to look at. When I told the sales associate, I was asked if I brought a picture to help them find the furniture! I ended up finding the sofa set on my own, but they did not have all the pieces I wanted to see. It would have been nice to know prior to arrival as I had provided that information when I scheduled the appointment. It also turns out that the set I was looking at is a “Hot Item” so it does not qualify for the Memorial Day 10% off sale. I would have never gone into the store during a pandemic had I known it was for no good reason. There needs to be a better way to know what items qualify for discount and the show room appointment system needs to be...