Tubac Territory Furniture & Interiors — Local services in Green Valley

NO RATING! (This system forces me to select a star.) Recently, my wife bought a Charcuterie Board at this supposedly prestigious, esteemed, artistic furniture/fine art establishment owned by women.

The Charcuterie board was a birthday gift. Unfortunately, it was not well-received, for it was too small and lacked character in design/texture for the price it's worth. Henceforth, we had no choice but to return it to the establishment, explain the situation, and kindly ask for our money back (approx. $55.00 +/-).

As anticipated, the owner(s) was not present, so we had to deal with a subordinate, which I express accurately, due to her deprived skills, unfamiliarity with store policies, but particularly in her conduct to provide a remedy or to our situation. She gazed at our receipt and looked as confused as a robot would when burned-out circuitry occurs. Rather than proceed to refund our money, her only solution was to call her owner/boss. Regrettably, I should've personally spoken to her boss/owner.

The answer from her boss was a distinct NO. NO REFUND. She then added, "Sorry, not my business", and repeated apathetically with ‘Sorry’, which in her body language expressed – it's not my business, so piss-off. If it was 'your business', what would you do to appease a client or improve this common situation?

If she is an employee who works there, why on earth was she so completely daft about the policies on returns rather than pose as a Project Runway model with a permanent smile?

I find it inconceivably difficult to believe how our Charcuterie Board, would impose such a financial dent towards the owners' monthly sales in inventory.  By comparison to their diverse merchandise, I don't think they're financially suffering. Our request for a $50 + refund is a mere drop in a bucket. Aside from our encounter being surprisingly disappointing, more importantly, it unveiled the owners' miserliness.

Before entering this overly pretentious establishment, my recommendation to those who are mindful of their wallet to weigh, consider and research your product. Better still, support artists elsewhere who are void from this form of pretentious, touristy ambience.

To those who are innately fearless of spending money I have no consultation of advice, for I have a low intolerance...

Tubac Territory Furniture & Interiors is a must for beautiful, custom mesquite furniture. I worked with Ron Jacobsen to customize a dining room table and chairs to fit a small area. He absolutely steered me in the right direction with a beautiful smaller round table with live edges. He then helped me select my chairs. He didn't have just the right thing on display but worked with the artist to create chairs that had the same live edge as my table. The artisan's that create this furniture are amazing, they inlay copper and turquoise in the insect holes to create a very unique look. He also helped me pick out the perfect lamp. I was so in love with my dining table I purchased a sofa table that looks like it was made to compliment the set. If you're looking for great customer service and beautiful mesquite furniture you must visit this amazing...

We have been in this store many times and have bought some beautiful things. The products are beyond beautiful and great craftsmanship . We still love our mesquite pieces and lamps. We also had one of our houses redone with mesquite cabinets in the kitchen and bar area. It was a real showstopper. I am sorry I live so far away from the store now, but on a good note I am saving a lot of money that I am sure I would have spent there. You just can’t help yourself. Susan is great with the suggestions and is not pushy at all. You just end up...