Barrington Carpet & Flooring Design — Local services in Green

Went to get flooring for a house we recently purchased. When I walked in, I wasn't even greeted by either of the 3 people that were there. Two of which were just standing there. They didn't even look in my direction until after the elderly couple who was getting samples left. I explained that we purchased the house and the seller said they purchased the flooring from here, I even brought a piece of the flooring with me. The lady repeatedly questioned me rudely asking, "well how do you know it came from here?" From there I got nothing but an attitude. I explained the seller told me this is were it came from, I gave an approximate purchasing date based on when they purchased the house to flip (I said Aug-Sept) and asked if there was a way to look it up if I gave my address. She FINALLY said she could look it up. After looking it up she repeatedly told me "it was actually purchased in July". Great? She felt the need to correct me on the month. She gve me the name of the flooring and explained it would be discontinued and they only had 6 boxes remaining. I was ready to purchase ALL 6 ($500) RIGHT THEN and she kept moving me towards the door and wouldn't let me purchase it then. I was trying to ask questions, but she didn't want to answer them, instead giving me round about answers while pushing me towards the door. She told me to "think about it first." Excuse me? I called the following week to purchase all 6. When I went to pick up, I paid the full amount. AFTER I PAID THE FULL AMOUNT she explained to me some was damaged and they removed a few from the boxes... but wouldn't refund me the difference. So I paid for a full 6 boxes and had several pieces removed bc of damage. My husband and I spent $500 on flooring and were treated as a joke. But don't worry bc they treated the elderly couple who didn't purchase anything like gold. I know I look young, but to be rude...

My first Barrington experience was 4 years ago when I had a small basement flood, and, at the lat minute, I decided to replace the carpet versus have it deep-cleaned. I needed it quick to work with my clean-up company. I figured the cheapest and and quickest method would be to hit the huge corporate home improvement stores. Well, both had underwhelming carpet and high prices, and, couldn't install for a week or two. Disgruntled, I went to a few blocks south on Arlington to Barrington. They had way-nicer carpet at a lower price, in-stock, and they were at my house the next morning to install. Salesman Dan Kaylor guided me through the almost overwhelming selection and explained different types of carpet material in detail. The workmanship and quality were so good that my basement now looked better than my upstairs........so, 3 months later, I had them re-carpet the living room, hall and 3 bedrooms. In both cases, I bought carpet from their huge discount "remnant room". The basement alone was 13x40 feet, and they had that much carpet in-stock as a "remnant." Last month, I had them install luxury vinyl tile planks in 3 rooms that previously had a checkerboard of carpet, vinyl and epoxy flooring....now it is all tied together with one continuous spread of waterproof vinyl planks that look like real wood and really jazzed up the space. Barrington's installer worked until 11:15pm on a Friday night to complete the job. I've heard Barrington is a huge supplier of carpet and flooring to home builders, maybe that explains their huge selection, and, the ability to make it all happen quickly and easily....and the volume of flooring they buy must be what keeps their...

I had carpet put in my family room dining room living room and hall way December of 2020. Glen was the sales rep that seemed really nice at first and the carpet looked great great. Odd that they ran my credit card but never even emailed a receipt.Then over the next year I started getting humps in my family room carpet. I called Glen and he assured me he would get someone out to fix it. Months would go by & nothing. Then when I would try to call & text I would never get a response or call back. He did finally answer my call one day when I called from my work phone. He promised to have someone out in the next several weeks when Barrington had a job in the area. Well here we are almost 2 years chasing this guy and a room that now has 20 foot long humps completely across the room. It looks awful. I did forget to mention that when I did talk to Glen he denied any installation error and said its probably from excessive carpet cleaning and or dragging furniture over it. Well neither is the case. The carpet had only been cleaned 2 times in this period and the furniture has never moved because of the layout it can't go anywhere else. So now I finally hired a carpet guy that has over 30 years experience and he confirmed a very poor installation was done. He used a power stretcher and fixed what Barrington should have done at some point over the last 2 years. Of course the $150.00 was at my expense to make this right. Just horrible service and follow up from Glen at Barrington Floors....