Ron Marhofer Hyundai of Green — Local services in Green

5 Stars to Sales Team Lead Jeremy Cross, Marhofer of Green, finance staff, sales staff etc. This is a long review so if you don't want to read a very long review about EV vehicles or comparing brands, you can stop here and just know, it is 5 stars. But this can help paint a picture that if you are looking for a hybrid (Maybe consider Hyundai over Toyota) and an EV (Maybe consider Hyundai over Tesla). I have bought newer used cars most of my life, I have bought many vehicles from Ron Marhofer and referred probably many people there. During the pandemic I went to Marhofer to order a vehicle and something got messed up and they forgot about me, but they did make it right but was still irritated so I stopped buying Hyundai products and bought a Honda CRV Hybrid in 2021, then a Honda Accord Hybrid in 2022, then we bought my wife a 2022 Accord new because of inflated used car prices. I wanted to change out my Accord Hybrid and I had it down to the Prius, Rav 4 Prime, or Model 3. I looked for weeks for a Rav 4 Prime and all were north of $50,000 and they were all marked up $2,500 to $3,000 over sticker. I paid $250.00 start the process to take delivery of a Tesla but when I asked a Tesla staff what version of battery was in the Model Y, they could not tell me. (lithium-Ion version vs Lithium Iron version). I have learned only the base 3 has this but the Iron version. I called Tesla chat, but they would not answer and then the person hung up on me. I got an e-mail that they changed the trade-in value, and I would have to drive it 60 miles to value my trade-in. I quoted my insurance, and it was over $1,000 for 6 months, the 23 Prius was $350. I started researching the Ionic 5 vs. the Tesla. Pros of Tesla-1.) -$7,500 tax credit (This makes the base Model 3 about $29,000 after tax credit) 2.) -Experienced EV maker 3.) -Latest tech 4.) -Decent safety, reliability, and a large charger network. Cons of Tesla-1.) Proprietary company that is treated differently than every other carmaker. They act like Apple, so they are not regulated the same way every other manufacturer is, so they do not share their information. This means, that for post warranty repairs, you are at their mercy.2.) Super High Insurance rates 3.) Little or no local shops, so you must rely on them to come out, and long wait times. 4.) Charging for things they don't yet offer. Full self-driving is $12,000 and it does not even work. Pros of Hyundai-1.) Reliable these days. 2.)Long warranty. 3.) 842 dealers(Tesla has 233) 4.) More manufacturing experience, more automobile experience. 5.) Held to the same laws and rules of sharing information as every other manufacturer is. 6.) Customer service.7.) lower finance rate 8.) Their EV has physical knobs. 9.) 3-day exchange program. Cons of Hyundai- 1.) Reliability issues (Some years of Sonata and pre-2005 stuff) 2.) No tax credit for their EVs. Why the IONIQ5? Even though comparing apples to apples it was going to cost me about $2800 more to buy an EV from Hyundai vs. Tesla, I felt I made the right decision. Why?1.) Insurance savings.2.) Longer Warranty 3.) Local dealerships 4.) 2 years of free charging with Hyundai 5.) Local customer service 6.) experience7.) Longer roadside assistance. 8.) They answer questions 9.) Customer service 10.) Base trim Tesla products look the same as higher end models which partly defeats the purpose of wanting different trim packages. 11.) They aren’t charging dealer mark ups like Toyota. I bought an Ioniq 5 with matte paint as it looked cool. Didn't realize till after the fact it requires hand washing. I didn't want that at all. I e-mailed Jeremy and asked him to switch it and he did, no grief. They made it super easy, it was a blessing. So, 5 stars, that is how you take care of a customer, it is a great program. I bought many vehicles from Marhofer from 2006-2021, left from 21-23 (3 Hondas). Glad to be back to Hyundai and can't say enough good things about the seasoned staff of Ron Marhofer. They know your name, they value repeat customers and they do...

I debated between 2 and 3 stars, but after my follow-up visit to the service department, I had to go with a 2. The two most important things for any dealership are customer service and customer experience — and both were disappointing here.

I came in with a specific car in mind. The salesperson brought it out and explained it was a lemon law buyback, but it came with the full 6yr/60k mile bumper-to-bumper warranty. That sounded good — but after that, the customer service stopped entirely.

There was no walk-around, no explanation of features, no mention of what makes Hyundai a good brand — just “here are the keys, let me know when you’re back.” When I returned ready to buy, the salesperson was juggling another customer, which I understood — but all I got was a quick trade-in value and sale price before he walked away. I had to wait to ask about the warranty, a cracked windshield, and low tire pressure. His response: “Yeah, yeah, we’ll take care of all that, you get the full warranty, trust me.”

I also kept hearing: “You get the warranty, but it’s Hyundai’s warranty, not ours — we just sell the cars.” I asked multiple times what that meant, and I still don’t know. Isn’t this a Hyundai dealership?

After the deal was finalized, they “detailed” the car — which meant tossing the floor mats in the back and wiping down the hood. I saw the lot guys getting out of my new car with lunch — smelled like Subway. Salesman saw it too and just said, “They’re good kids.” Not what you expect after spending $40K.

He handed me the keys and never even walked me out. Inside the car, the infotainment system was still logged in under someone else, and I couldn’t save my seat or pair my phone. I had to go back in — they promised someone from service would call. A week later, no call. I had to figure everything out on my own after contacting Hyundai, who told me about a whole setup process that should’ve been explained.

Service eventually replaced the windshield and aired the tires, but when I came to pick it up, I was told the car was “out front.” It wasn’t. I wandered the lot for 20 minutes until I found it blocked behind a delivery van on the far end of the property.

I love the car itself, but I won’t return to this dealer — not even for service. My wife wants another Hyundai, but due to this experience, we’ll wait for another dealership to get the model or buy out of state. It’s a shame that this is the kind of customer care being offered — if I hadn’t done my own research, I would’ve walked out confused and...

Zac Piersol was great to work with. Breanna was helpful. She patiently explained the taxation issues relating to rebates.

The 5 stars are under review. The above comments about Zac & Breanna were written a couple days after we leased our 2025 Ioniq EV. On the 7th day of our lease the car stopped working. We called Marhofer and were directed to call Hyundai roadside assistance. Hyundai refused to tow the vehicle back to Marhofer because it was not the closest Hyundai dealership. It took 3 attempts over 24 hours to tow the vehicle because the first two drivers did not know how to put the car into neutral. They wanted to use a winch to drag the car (with locked wheels) onto the flatbed. I refused to allow that. The third guy knew how to get the car into neutral and safely loaded (rolled) it onto a flatbed. It was then delivered to a dealership in Sharon, Pennsylvania. Our salesman Zac has been supportive. But the Marhofer staff has thus far done little more than wished me & my wife luck. We made the numerous phone calls to Hyundai corporate and roadside assistance, most of which were answered robotically in which we logged hours of wait time. One Hyundai human representative suggested we would be better of calling AAA to tow our car. I would have thought that one call to our dealership would have gotten the ball rolling towards getting our vehicle, with only 145 miles on the odometer, repaired. The car as of this writing has been at the Sharon PA dealership for 5 days. We still have not been told what's wrong with the car. Hopefully someone will soon step to the plate. For now the 5 star rating is under serious review.

UPDATE 5/10/25: It's now been 33 days since we leased our new Ioniq 5 XRT EV. Of those 33 days, the car has been in repar facilities for 25 days. A week after being towed to the dealership in Sharon, PA the vehicle was moved to Marhoffer in Green. The Marhoffer service department is waiting on a part and cannot give us any idea when the car will be repaired. Marhoffer has graciously offered to give us a loaner, which we have not taken because we still have our old car. We have requested that Marhoffer switch out the leased car with a new one that works, that's on their lot, or that they simply rescind the lease so that we can start from scratch. The Marhoffer people have been friendly and polite, but have not responded to our requests. The bottom line is that our experience has not ...