Ashley Store — Local services in Greenfield

NEVER BUY FROM HERE!! YOU ARE NOTHING BUT A SALE TO THEM. THEY OUTSOURCE THEIR CUSTOMER SERVICE.

The sales staff is great, but that is the only good thing about this place. My parents bought the most expensive fridge, stove and dishwasher here spending more than $7,000. We have a lot of family that travels to our home during the holidays and we were honestly very happy with our purchase.

Soon after our purchase, the problems began. The people that came to install the refrigerator did such a terrible job (pics below.) They power screwed the left door on crooked to the point that there was no tread left to fix, the right door was uneven, and the bottom drawer had gaps of space between them. The delivery people said they had a 12 hour shift and that it was too late for them to fix it so they would come back the next day. They never showed up. When I called the store, immediately I was told to call the "customer service number" so I did. The line never answered. I called back the store and asked for a manager, the receptionist told me that a manager "could not help me" and that the best thing to do would be to call the customer line.

I explained that I had just called and not received an answer. She told me that she was going to tell one of the managers (Brian, Lucy? and Kaya?) to give me a call tomorrow. Either she didn't tell them or they didn't care to call because I never got a call. I called back on Saturday and was told by a manager to send an email of the damage to the SAME EMAIL THAT IS GOING TO AUTO GENERATE AT THE END OF THIS REVIEW, and guess what-surprise surprise-NO ONE EVER GOT BACK TO ME. My mother got in touch with someone on Saturday and they told her someone would come Sunday to redo the installation-NO ONE CAME. The delivery manager called and said we were not going to get our refrigerator fixed because again, we were the last route from their day and it was too late to come. So from Thursday-Monday we had no refrigerator. 1-store never helped 2- customer service email and phone number, did not work 3-delivery manager told me to TEXT him the picture of the fridge because he had no idea what I was talking about. They eventually came and fixed it that Monday.

To my second scenario. Literally two days after Thanksgiving, my mother sets the oven to "clean setting," and as you can see from the pictures below, the stove is faulty. We had not even had the stove for a week. My father had to call the fire department because the oven was actually burning and smoking up the house. When the fire department came, the first thing they did was to check the installation, to which they concluded was not the cause.

We called again THE SAME CUSTOMER SERVICE NUMBER THAT WILL AUTO GENERATE AT THE END OF THIS REVIEW AND GOT NO ONE. So we went to the store, and what did they say?? Call the customer service number. We did. We spoke to customer service and they told us that they can have someone come out and "fix" the stove. I mean the thing is not even a week old and we need to fix it? Its obviously a manufacturer issue. Not only that, my parents are stuck with the fire dept bill. The same person told my parents that they should file a homeowners claim because the installation is what caused the fire......even though the fire department said it wasn't faulty. The service rep said they will talk to a manager and my parents were just transferred to a general voicemail.

THIS PLACE IS A JOKE. Believe me, my parents shopped around and there is no doubt that they found the best price here. But unless you feel like spending $7,000+ and having nothing to show for, I believe a little more in price will go a long way with being treated fairly and with respect. So now we are here, 5 days later without an oven after being 5 days without a fridge. Buy at...

I ordered a sectional and king bed set totaling over $5000 at the Greenfield Wisconsin location on 3/8/25. I received my delivery back on 3/18/25. The technician Ramon came with damaged storage bed drawers day of delivery. He told me ordered me new ones They sent replacements for that about 4 weeks later. Then my actual bed frame broke and so now my mattress has nothing to support it. I feel as though the set was defective initially as again the storage bed drawers arrived damaged. The day the technician Houa came 4/15 to install the new storage drawers on my bed is the day the bed frame broke. I reached out to customer service and spoke with Becky at the Steven’s point location who has been very unhelpful! It’s very disturbing to say the least! I will include pictures below. I reached out to Becky 4/16 called back and spoke with another lady 4/22 and then again today 4/29 spoke to Allison who stated Becky is her supervisor when I requested someone higher up……and NOTHING. Becky has not even attempted to text me back or call in regard to this but she stated I will get back to you asap on the first contact 4/16/25. I feel ripped off!!!!! Someone needs to reach out to me or I will be taking you guys to court! I have proof of everything I am mentioning and it won’t be great at all. I heard bad stories about Ashley furniture on TikTok and now look at me experiencing this nightmare myself!

This review was done 4/29 and here it is 4/30 I’m editing review to add this… I’m trying different phone numbers and spoke to Allison again who says Becky is her only manager and she is away from office in training and that’s probably why she hasn’t gotten back to me. ARE YOU SERIOUS? I reached out to Becky 4/16 not this week! This needs to be resolved for me immediately and I should not be placed on the back burner as I am out of money and left with a defective bed!! How do I contact you directly with a private message? I can’t do that from this Google review! I’m going to need more information because no matter what phone number I call it’s all being routed to the same place and no...

Low standar quality items. Bought some recliner couch that started to mess up from the mechanical parts just months of purchasing. It was an issue getting them to come out to check them . When they finally came to check on the couches I had to wait 3 more months for the parts to get there . After waiting for 3 months without been able to use my sofas now they tell me I have to wait 1 more month to get someone out to fix the problem. When the technician finally arrives a month later he starts putting the pieces on the good couch and as we try to explain to him that that couch is not broken it’s the other one he continues to fix a couch that is WORKING PERFECTLY! When he finally is done working on one of the sides of the good couch we try to tell him and show him the issue of the other couch again at this point he is getting loud with us because he was done with his job. Then he left the other part of the couch thrown all in pieces in the middle of my living room. Leaving me with a broken couch that was never broken😞. I called Ashley back they sensed another technician who was able to assemble what the other technician messed up. Then a month later sure enough my couch starts sparking up fire (again the couch that was in good conditions) now my couch is broken again 😞 I can’t close the feet of it because the technician who worked on it the first time got the cable stuck under the metal mechanical part that he put in. I called again because this is now getting out of hand and this wasn’t the idea to pay for something I couldn’t use. I wait another month just so they can send out the same technician named Jesus who messed up the couch . When he arrives I tell him I would really like someone else to come check the couch. Now I’m stuck with the problem and no one wants to help the customers who keeps paying even tho she can’t use her stuff 😞😞 I’m so disappointed with their services. Never had problems with the beds we purchased and now with this couches they are giving...