The Music Store — Local services in Greenfield

My wife and I recently moved to a small town in Western Mass after living many years in the big city trappings of Boston. We have had to find new places for everything!My wife's car stereo speakers , by far her favorite part of her ride, had stopped working and she wasn't able to crank the music and sing happily along during her travels. This was making her .. well .. sad. With our anniversary a few days away I decided to surprise her with new speakers in her car to restablish her traveling singalongs and restore on the road happiness. I found the Music Store's phone info and gave them a call . I knew that I was being a little last minute but was hopeful.Gene, who I found out later was the owner, was super helpful , answering questions, held some speakers for me , and fit me into a tight schedule for installation on our Anniversary day, 2 days away.Eric installed the speakers in the garage area happily and with expertise while also running the show at the shop. This store is an old school small business,a throwback where it is obvious that customer service is the priority. They've been around for many years so my guess is that this is the culture there and the only way they know how to be. I worked in musical instrument retail in Boston for 27 years. I would preach to newbies two key famous ,but absolutely true points from day one. 1)You only get one chance to make a first impression and ..2)treat people( customers)the way that you want to treated.. always! The Music Store nailed both of the these and the results besides a happy customer in me , was , more importantly,the smile on my wife's face upon receiving the gift of her music back. Brick and mortar stores have taken it on the chin the last bunch of years. Consumers were conditioned to expect very little by way of customer service,so went the route of least resistance , the Internet.I believe though,that there is no replacement for a friendly smile ,confident knowledgeable conversation, reassurance,and the human face to face of an excellent customer...

About a year ago I had the Music Store install a big stereo system in my car, and had a really great experience at that time. I was pleased with the service and expertise of the guys at the store as they were helpful and informative. The system was working great until about a week ago and as soon as the system stopped working I called them up again. They were able to accommodate my schedule and get me in at a time that was convenient for me to check it out. They were able to establish the problem fairly quickly and were very courteous in figuring out that my amp was still covered under warranty instead of telling me to buy a brand new one. I highly recommend this business to anybody that loves their car stereo system as much as I do! I have had nothing but great...

We bought a new system for Christmas. Gene offered excellent advice without pressure. He worked me through some problems I had setting it up and tested my speakers with a receiver similar to the one I bought. I went in expecting to buy new speakers and left with mine. Gene is informative and easy to work with. I had an...