Jared Jewelers — Local services in Greenwood

Lies to cover up lies. My wife and I went in to pick out a mother's necklace as a Christmas gift and to celebrate the 2nd birthday of our twins that we lost at birth. We decided on sterling silver pendant with a gold chain. The total was almost $500 which isn't a big sale for them, but still significant for us. It was clear they were annoyed by having to deal with us.

First of all, the jewelry was defective. The pendant turned black (I mean black, rubbing off on my hand) within days of getting it. When we called, they told us that silver reacts with their boxes so that was the reason. We went back in, and they polished it. Again, it turned black within days. Another store manager later told us he had never heard of silver reacting with their boxes, and if it did they would not use the boxes. We were also up-sold on an adjustable gold chain. The adjustable clasp would not catch and would slip to full length. We had this replaced, but the 2nd one did the same thing. We decided we wanted to return the necklace for a refund and find something worthy of our twins and daughter.

All of the back and forth above took most of the first 30 days. We had a few days left in the 30 day exchange period. It is a 45 minute drive to the store. We were going to be by the store on the 31st day anyway to meet some friends. We called on day 29 and asked if we could return it on the 31st day since we were going to be down there already or if we had to make a special trip inside the 30 day window. The lady (Tiffany) told us she was a manager, it would not be a problem, and told us she was working that day and asked us to come in when she was there.

When we went in the store, they told us we were outside the 30 days and couldn't return it. Tiffany then told us that she never said we could return it after 30 days and they were not allowed to accept a return unless "corporate" said they could and "corporate" said they wouldn't allow it. When we told her what she said on the phone, she called us a liar (why would we come in when she was working if we were lying?), passed us off to an assistant manager, and refused to talk to us the rest of the time. We were told if we had a problem we could call "corporate" and complain to them. They obviously didn't expect us to do this.

After spending hours on the phone with the corporate office, we were told that "corporate" could not make the store refund us the money, that it was completely up to the store, and our only option was to ask to escalate it to the district manager (which the store was obligated to do). When we asked to escalate it to the district manager, we were told they would not go to their DM for that "small" amount of money and would now give us the refund if we left the store.

The 2nd lady (Robin) told us she did not like having her manager Tiffany lie to her so she would have a talk with her. Through the manager of another store, we found out that Tiffany was not even a manager but had lied about that too.

Lie #1: The necklace was reacting with their box Lie #2: Tiffany said she was a manager Lie #3: Tiffany said she would refund the money on day 31 without problem Lie #4: They could not refund the money without corporate (they did!) Lie #5: Robin again told us that Tiffany was her manager

We bought our wedding rings from a Jared in Arizona and have had previous horrible experiences with this store. We should have known better. We ended up going to Helzberg Jewelers and had a wonderful experience from beginning to end.

We have never been treated like this before. They just continued to lie to cover up their previous lies and it just got out of control. I would never give this store...

EDIT I received a call this evening from Tiffany with Jared. She confirmed they can see I have a warranty and scheduled an appointment for me first thing tomorrow to repair my necklace. The young lady that worked with me earlier did say she was new and may not be familiar with their system. People make mistakes, how they handle those mistakes determines my respect & loyalty for them. When we first purchased the necklaces, Jared mixed up my two daughters order (one wanted yellow gold and the other one wanted Gold) they fixed this immediately and we received the correct necklaces back two days sooner than promised. Another thing I can add is the pendants and chains were much cheaper than the pamphlets the funeral home will give you to order the same product.

Thank you Jared for taking customer service seriously you are worth every penny for honoring your word and valuing the client experience! I will be a happy chappy when I get my necklace back🤓

If I could give Jared 0 stars I would. When I made my original purchase 2/06/2022. I purchased 3 pendants with my deceased daughters thumb print, an alexandrite stone, and 3 chains. One for me and one for each of my living daughters. I was sold the warranty and felt it was a good idea to protect the $4,271.77 investment I just made.

Their service was top notch when selling me and the first year after I purchased my jewelry. Each one of my daughters needed to repair the necklace because it broke (thankfully they didn't lose the pendant). My necklace has broken multiple times but I do wear my necklace every single day because it honors my deceased daughter. They have repaired our necklaces every single time no questions asked.

Today I went in to have my necklace repaired because the chain broke, yet again. I was promptly told I will have to pay for all my repairs because they no longer have record of my warranty purchase! I have owned the necklace only 22 months and they are no longer honoring their commitment they made to me and I paid for.

They said I would need to drive back home, locate my original receipt, schedule an appointment to come back in and prove to them the commitment they made & charged me for. This is Christmas and we are still struggling with the loss of my daughter. The last thing we need right now is to waste precious time locating the original receipt. I am not a happy chappy. My family & I value quality products and services and are willing to pay for it. I will most likely go to another reputable jeweler to purchase a necklace that doesn't break on me 2-3 times a year and continue making my jewelry purchases...

My boyfriend purchased a personalized necklace from here WITH the protection plan. The chain was very fragile and broke. The personalized pendant wasn’t broken - just the chain. The necklace was brought in March 2020. He was told that it would be sent off to be repaired. Finally heard from them again in November. They said the chain couldn’t be repaired - which we knew. The protection plan covered the chain and pendent. They told him they couldn’t simply replace the chain. But then turned around and said they could replace the chain and it was covered by the protection plan. Sometime in December, they contacted him and said the necklace was ready for pick-up. We came in January to retrieve the necklace - he travels a lot. And they said it was “unclaimed” so it was sent back. They said if it goes unclaimed for 30 days it must be sent back. However it had NOT been 30 days and no one had said this was their policy. So nice to know that. They said they would get the necklace back to the store in two weeks. Four weeks go by, and we’ve heard nothing. He called the store, naturally NO ONE answers. So he calls the customer service line and they answer. He tells them what’s going on and they call the store. They answered for them and we were told the necklace was there and ready to be picked up. That was a week ago. Yesterday he went to go pick up the necklace, and he was told they couldn’t find it. But then they found it and he was told it was unrepairable. But he could pick out something of equal value. He said he would like the same thing. They told him no because they no longer make that one and they cannot simply replace the chain. At this point we’re not even sure they sent the necklace off at any point. Both times in they “couldn’t locate” the necklace. They had to go digging around for it. We HIGHLY do NOT recommend Jared’s. If I could negatively star rate I would. The staff at this location is also VERY unfriendly and rude. They have an attitude every time in there. The manager might be one of the rudest...