I had an excellent experience at Taylor's Mattress Warehouse thanks to Goria. From the moment I walked in, she made me feel welcome and really took the time to understand what I was looking for. was incredibly knowledgeable about all the different mattress options and explained everything clearly without ever being pushy.
What really stood out was Gloria’s patience — I must have tried a dozen mattresses, asked a million questions, and she never made me feel rushed. She helped me find the perfect mattress within my budget, and even made sure the delivery process was smooth and on time.
It’s rare to get this level of customer service these days. If you’re shopping for a mattress, I highly recommend...
Read moreNick helped us order our mattress at the Taylor's location but Gloria was the real rockstar! our delivery date was changed so many times & Gloria handled all my calls professionally. She was able to answer any questions I had & was able to deescalate the situation. GLORIA was very knowledgeable, helpful, & overall respectful...you can tell she cares about her customers.
**SN; make sure when you order, that they will give you a GUARANTEED delivery date and have it in writing! (not just an estimated date). Other mattress stores will...
Read moreNo problem with the store or personnel. They did what they should do during the sales process. Unfortunately they sold an expensive national brand mattress that after 5 months is already starting to sag. They say they have an extensive warranty and if you call they will help. I did call, and what I got from them was the phone number of their Temperpedic rep. No Warranty Advocate, as they claim? So enjoy the sales process but don't expect...
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