Planet Fitness — Local services in Gresham

I signed up for a membership online on feb 12th and went in to recieve my card. They gave me the card and asked if there was anything else. I asked how to use the facilities and the clerk gave me a vague answer and pointed me to the locker room. I had to figure it all out on my own. When i went to try using the black card member amenities i was given no assistance or instructions. I asked how i can use the massage table and they clerk said they were broken, yet someone was using one. Then i asked if i could use a massage chair and the clerk said there is a waitpime and litterally walked away to help someone else. I had to go to a different club to get a tour!!! They were confused too like "you want a tour? Okay i guess we can do that" then when i went to use the massage chair signup system which i was finally told about, they were unable to simply let me because that needs to ne unlocked at my home gym. They did an override and let me use it but it was very rushed, like i had one minute to lock my things up and get to my already started massage. So on the 16th i canceled my membership because it was altogether very disappointing. The spa they talk about online is just a tanning booth, the initial service was downright frustrating. Plus I was wanting pool and sauna access. The manager told me that since it was five days into my membership she could cancel it without refunding the $5 signup but could stop the $17 monthly fee as well as the $53 cancelation fee. Today the 19th i recieved a $22 club fee in my bank acount which i was not prepared for so it overdrafted my acount with a charge of $30. Leaving me with a debt of $52 just because i was curious about this gym. I am outraged! None of the paperwork i filled out makes mention of a $22 fee anyway! I never even agreed to it, except the fact that they litterally force you to hand over your bank account number and routing info in order to start a membership! Which that alone should have stopped me because its...

How does one cancel their membership!? The website says that going into the gym is the easiest way, when you go into the gym the employees say they don’t know how to cancel a membership. How is this legal? My emails just don’t get returned. The website alludes to a form you can pick up and fill out, but the employees will tell you to print it out from the website. This form does not exist.

I just want to cancel and at this point I think I have to close my bank account.

Edit 11/13 because I can't respond to their response: Did you notice how I read your cancellation policy and knew about the form? Did you notice in the story how I went to your gym and your employees did not know about the form? I had to go back 2 more times before I found an employee that knew how to cancel. Also, if the form is so easy to find, why didn't you link that below instead of the member agreement where I somehow signed away my right to ever leave the club? Do you know why you recommend certified mail? Because there is a history of ignoring the forms , go ahead and link it below, that don't exist when they do get mailed in. So if you don't send it in certified there's no proof you sent it! But I wasn't even trying to do that. I was standing in your gym trying to cancel and couldn't. 3 times! Where did I agree to that? If you sought to be transparent, you would be able to cancel online. It's a choice you make not to. It's not illegal to have that option. If you sought to be transparent you would have the forms available at the desk and your employees would know about them. If you sought to be transparent the form would be searchable or at least findable on your website. Again, link it for me on the public website. Just show me where I find that super transparent form. (Also, maybe train your people better, because I never signed anything when finally canceling anything. I thought you required that... hence...

My recent encounters at 182nd prove less than satisfactory for various reasons. I've been tasked with assistance regarding transferring to another location, yet staff members exhibit indifference. They're seemingly unconcerned about addressing my billing inquiries after ten visits to different facilities. This lack of responsiveness and guidance is disheartening.

Furthermore, the state of the tanning beds is less than satisfactory, with evident damages such as broken handles and cracked floors. This not only detracts from the overall ambiance but also raises concerns about the maintenance standards upheld at the establishment.

Moreover, the lack of privacy and security due to inadequate cheaply made door structures is disappointing, especially compared to the more solid door & secure locking mechanism setups observed at other locations.

Additionally, I observe a noticeable discrepancy in the effectiveness of the bulbs in both standard tanning and hybrid beds, compounded by poor airflow, which undoubtedly diminishes the quality of the tanning experience & efficiency exponentially.

On another note, despite enrolling during a promotional period, the promised benefits/credits still have not been applied. When I raise this issue, the response I receive is dismissive and lacking in empathy. There's a customer service aspect missing online or in person. Additionally, the expectation of receiving a complimentary shirt as a new member remains unmet, further underscoring inconsistencies in the service provided at all locations.

Overall, I believe there is a pressing need for enhanced customer service training for the staff at 182nd. Basic courtesy and professionalism seem to be lacking, contributing to an overall unsatisfactory experience. I sincerely hope that steps are taken to address these concerns promptly, thereby improving the quality of service for...